Technical Support Account Manager

Resume

Leo A Edford 817-***-****

e-mail: *****@***.***

Work Experience:

Dicks Sporting goods 07/20/15 - 07/06/24

Certified Golf Technician and Fitter

Duties:

Club repair and modifications

Perform club fittings to provide the proper club/clubs to athletes

Maintain and restock the Golf Dept.

Create on-line orders for merchandise and include all coupons, rewards etc.

Custom orders for clubs and accessories

Dell Corp 06/2004 - 04/2012

Technical Account Manager

Duties:

Assist customers with technical issues with assistance from technical support

Resource Management, Tech support, manufacturing, shipping

Crit-Sit Management (Critical Situations}

Manage response teams including Technical Support, upper Management, Manufacturing, Shipping to resolve issues quickly.

Overview:

I have over 40 years in Sales Management at the local, District, and Regional levels, including Hiring Technical support and Sales personnel with budget allocations and responsibilties.

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