Customer Service Data Entry
Resume:
Kennetha McNeil-Preston
****************@*****.***
Objective
Dedicated professional with extensive experience in customer service, data processing, and leadership roles. Seeking a challenging position where my exceptional organizational skills, strong communication abilities, and multitasking capabilities can contribute to the success of an organization.
Summary
●Proven leadership and organizational skills
●Strong data entry and computer proficiency
●Exceptional written and oral communication abilities
●Independent and team-oriented work capabilities
●Extensive experience in customer service
●Detail-oriented, hardworking, and personable
●Adaptable, accountable, dedicated, ambitious, and trustworthy.
Professional Experience
Senior Processing Specialist
FISERV, Houston, TX & HAGERSTOWN, MD March 2014 – October 2021
●Processed daily check-writers file reports.
●Verified and authenticated consumer information.
●Reviewed consumer-provided documentation for accuracy and validity of claims.
●Analyzed disputes while ensuring compliance with FCRA guidelines.
●Utilized multiple processing systems simultaneously to resolve consumer disputes.
●Handled Attorney General and Better Business Bureau complaints.
●Updated and verified bankruptcy disputes.
●Oversaw quality assurance and quality improvement projects.
Call Center – Fraud Department
FISERV, Houston, TX & HAGERSTOWN, MD March 2014 – October 2021
●Assisted customers by providing accurate answers to their inquiries and concerns.
●De-escalated situations related to transactional declines and card authorization.
●Reviewed customer and client accounts and developed reports offering information on billing, shipping, warranties, and other account matters to key stakeholders.
●Collaborated with call center professionals to enhance customer service.
●Participated in the training of new employees by coordinating the design and development of training materials, educating them about the company's customer management policies.
Nutrition Advocate
HARRIS COUNTY HOSPITAL, Houston, TX March 1999 - January 2014
●Processed new dietary supplements as needed.
●Calculated specific food quantities for patient preparation.
●Prepared diet orders from hospital units and portioned them for general use.
●Counseled patients and developed meal plans based on their health concerns.
●Evaluated costs and promoted better nutrition.
●Collaborated with healthcare personnel regarding patients' nutritional needs.
Education:
Bachelor of Science in Human Resource Management
Strayer University, Washington, DC
Minor in Criminal Justice
Certificate Program in Computer Science
Eastside University, Houston, TX
Certified Insurance Broker in Home and Auto
Certified in Microsoft Office Suite
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