Project Management Circuit Design

Ronnie Stokes

703-***-**** Upper Marlboro, MD *0774

*********@***.***

PROFESSIONAL SUMMARY

Meticulous, high caliber, results oriented Telecommunications Engineering/ IT Specialist with experience across multiple IT products & platforms seeking an opportunity to achieve new milestones. With the abilities to work comfortably in fast paced client driven environments. Scrupulous attention to detail, self-starter, with the ability to multi-task and to exceed expectations. Very high level of interpersonal skills to work effectively with others, along with managing (internal & external) projects from inception to completion.

SKILLS

Research/Data Analysis

Documentation/Process Implementation

Database Management

Contract/SLA Analysis (i.e. Service Level Agreements)

Migrations/Optimizations

Provisioning/Procurement (i.e. ordering, deployment, & service delivery)

Transmission Rates (i.e. DS1s, DS3s, OC3s, OC12s, OC48s, Ethernet 10m, 100m, GIGE, 2.5G, 10G, 100G, 200G as well as knowledge of Optical Circuit Design technologies

Billing/Auditing-Quality Control

Current Public Trust Clearance

PROFESSIONAL HISTORY

November 2023-Present, B. Hogg Express Trucking Atlanta, GA

Contract Specialist (Consultant)

Conducts pre-procurement planning to identify the best method(s) for contracting engineered equipment for commercial contracts, while safeguarding corporate interest.

Assist and advise the project team during the preparation of technical specifications and/or scopes of work by performing reviews and assistance in support of development of such technical specifications, and/or scopes of work. along with advising the project management team in areas of contractual risk.

Provide contract administration support during contractor’s performance including negotiating change orders, claims and dispute resolution, and the review invoices.

Function as the team liaison with the Legal and Risk Management teams.

Leads/Participates in cross-functional project teams to identify and recommend improvement solutions to issues relative to supply chain.

November 2021-October 2023, Focused Management, Inc. @ USDA-Washington, DC

Senior IT/Telecommunications Specialist (Contract/ Consultant-Public Trust Clearance)

Liaison between Verizon, AT&T and Lumen for governmental services.

Subject Matter Expert in providing Enterprise Network & United Communications UCAAS) operational Support in a multi-vendor Enterprise environment.

Worked Closely with Network Planning, Project Management, Operations, Engineering to optimize network grooms as required.

Updated systems of record(s) relative to MACD’s (migrations/moves, adds, changes and disconnects) of services (i.e. Mobile & Landlines) that were no longer required. Thereby cutting costs 60%!

Provided daily and/or weekly updates via conference calls and/or spreadsheets on project activities.

January 2020-November 2021 B. Hogg Express Trucking, Atlanta, GA

Telecom Procurement / IT Analyst (Contractor-Consultant)

Primary project manager/point of contact for all IT-related procurement (i.e. provisioning,

ordering and consults with telecom vendors for telephony services). Telecom Expense

Facilitated services include pots lines, fax machines, internet, Zoom/Webex services as well as VOIP equipment, and dispatch services.

Maintains documentation for project work and end products to include: Purchase Orders, signed request forms, contracts, amendments and change orders.

Provides technical support by analyzing and/or identifying new developing telecommunications technologies for business enhancements.

Identify, isolate, trouble shoot, and resolve vendor issues.

Coordinates moves/migrations, adds, changes, and disconnects of services that are no longer required.

Schedule and monitors service delivery between the LECs for turnups (often) on an after-hour basis.

“Escalation” contact relative to the delivery of ordered services based on standard intervals.

Provides daily/weekly/monthly updates via spreadsheets on (all) telephony activities.

April 2019-September 2019, Verizon Wireless-Tampa, FL /Ashburn, VA

Network Engineer III (Contractor)

Responsible for diverse networks, working within a network management organization (i.e., Local & Long-Distance Network Groom Engineering) using grooming systems such as BGW, MASTARS, TCOMS, TIRKS, MECCA, CCP and MAINTENANCE TRACKER.

Provided technical support by analyzing LBW/HBW/UHBW circuit engineering data/routing, identifying new engineering paths as needed and developing and/or implementing circuit engineering rearrangements.

Identify, isolate, trouble shoot, and resolve network problems in a multivendor/technology environment.

Schedule, track, and implement changes to the network architecture.

Provides daily/weekly updates via various databases (spreadsheets) on project activities.

April 2018-March 2019, Verizon Business-Ashburn, VA

Technical Telecom Escalation Manager (Contractor)

Trained Knoxville, TN organization (of Verizon) in all facets of basic telephony (i.e. DS0, DS1, DS3, PRI, Trunking, Sonet, Ethernet, VOIP, LEC/ILEC, E911, and Circuit Creation via CLONES (Central Location On-Line Entry System, Homing Tandem/CLLI, ASR Submission, DLR, Provisioning, and Circuit Design).

Initiated processes in the facilitation of migrations from mixed providers to pure telecommunications networks.

Served as Subject Matter Expert (SME) in events of technical telecom issue explanations and/or second voice, along with mentoring existing junior staff members.

Experienced with VECRM, Maintenance Tracker, COFFEE, 4-Way Match, TIRKS and EASR.

April 2017-April 2018, Cox Communications-Atlanta, GA

TECHNICAL ANALYST III (Contractor)

Analyzes record discrepancies, corrects record issues, and build equipment templates.

Manages ticket queue by driving resolution to the issue(s) presented.

As record discrepancies are discovered, work with Application Development, Field Contacts and

others to determine cause of the fall out to mitigate the issues. Develops plans to resolve inaccurate records.

Applies principles, methods and knowledge of telecommunications expertise to specific requirements and develops practical and/or innovative solutions.

Prepares and delivers presentations and briefings.

Verified Circuit Creation via Online Entry System (Telcordia Clones database).

Assists users with the ordering of services.

Enhanced 911 tracking, reporting and Granite update.

Taking part in new product release discussions on how to best to build and model in Granite.

Researched/Aided in Telecom Expense and Billing Dispute Management.

Reports on project progress throughout the project lifecycle, updating stakeholders via training and leadership.

Communicates major milestones and identifies potential risks by managing prioritization procedures.

Sets and manages client expectations by escalating issues and changes.

January 2016-January 2017, VisionTech-Chantilly, VA

Telecommunications Specialist (Consultant-Public Trust Clearance)

Assists (government) customers with the understanding of Enterprise Infrastructure Solutions (EIS) contract scope, services, pricing, and technological solutions for transitioning telecommunications systems equipment and facilities.

Applies principles, methods and knowledge of telecommunications expertise to specific requirements and develops practical and/or innovative solutions.

Assists user(s) with the ordering of telephony services.

Performs analysis and validation of telecommunications inventories and resolves discrepancies.

Prepares and delivers presentations and briefings.

Knowledgeable of analog service, Circuit Creation via Online Entry System (Telcordia Clones database), CLLI Codes, E911, frame relay/MPLS, VOIP/IP services, Billing Dispute Management, Telecom Rate & Expense Management.

Provides daily/weekly updates via various databases (spreadsheets) on project activities.

information security requirements.

Consults with other publishers to coordinate common content.

Essential knowledge of telecommunication carriers, Internet Service Providers (ISP), tariffs, local/long distance, toll free, Direct Inward Dialing (DID), T1/ISDN digital service, OC services.

September 2015-December 2015, Fusion Solutions @ Ericsson-St. Louis, MO

CIRCUIT DESIGN/DATA MIGRATION ENGINEER (Contractor)

Responsible for the analysis, planning, verification, and design of Point-to-Point circuits and all

associated circuit paths for the Texas, Arkansas, Missouri, North Carolina, Louisiana, Illinois and Oklahoma markets via Granite (v9.0.1.00) provisioning database.

Interacts with Network Engineering, and Project Management to facilitate effective circuit deployment.

Researched (all) Cost Allocations (i.e. Telecom Rates/Telecom Expense Management).

Interprets container and shelving information for the housing of other containers or shelves such as relay rack, cabinet or switch.

Assigns slot, card, port, IP addresses and serial number information into the circuit inventory system (Granite).

Provides daily/weekly updates via various databases (spreadsheets) on project activities.

May 2015-August 2015, Ntelos Wireless-Waynesboro, VA

CIRCUIT TRANSPORT ENGINEER/PROVISIONER (Contractor)

Work with Operational Teams on circuit adds/installs, migrations/grooms and disconnects (MAC’Ds) in the VA/WVA region via Granite version 9.0 Inventory, Provisioning & Design Platform (formerly known as Xpercom/XNG). Circuits include DS0, DS1, DS3, VOIP, OC and 911 design.

Optimize base station to MSC backhaul using multiple vendors for both lit and dark services.

Used Circuit Creation database via Online Entry System (Telcordia Clones).

Place circuit orders on behalf of customer to LEC systems: AT&T WOS, Century Link Virtual Front Office and Frontier Virtual Front Office.

Assign equipment and facilities into the circuit inventory system, Granite, to maintain current record(s).

Coordinates circuit installation between vendor and Operations personnel.

Tracks order status and escalate, as required, to insure timely completion.

Create and maintain circuit records within circuit tracking systems (spreadsheets).

Possess strong communication skills with the ability to reduce/eliminate order sticking points along with strong order management skills combined with strong interpersonal abilities.

June 2014-May 2015, Mediacom Communications Corporation-Blooming Grove, NY

VOICE NETWORK ACCESS PLANNING ENGINEER

Responsible for analyzing, designing, and implementing the access and voice infrastructure transport for interconnections between the media gateway and backbone infrastructure and required LEC and other Switch Tandem Centers,

Experienced with ILEC T-Carrier Transport Technology (i.e. TDM-Time Division Multiplexing/(DS-x)), SONET (i.e. Synchronous Optical Network/ (OC-x), DWDM (Dense Wavelength Division Multiplexing) VOIP (Voice Over Internet Protocol) and other associated protocols/circuit densities.

Working knowledge of networking equipment from Nortel, Ciena/ OME6500, Cisco, Alcatel-Lucent, ADTRAN and other Media Gateway and SBCs (Session Border Controllers) equipment vendors.

Establishes and maintains procedures for configuration and test of Carrier interconnectivity.

Tracks and monitors moves, adds, changes, and deletions (MAC’Ds) of new and existing circuits,

Collocation equipment and agreements between Mediacom, ILECs, collocation and service providers.

Verified Circuit Creation via Online Entry System (Telcordia Clones database).

Coordinates and manages LEC and service provider circuit provisioning, testing, acceptance and turn-ups, including SMOPs and required change management functions.

Creation and submission of ASRs to LECs based on EWO (i.e. Engineering Work Order) generated by Switch/Traffic Engineers or LEC/Backhaul Carrier requests.

Create and maintain trunk/circuit records within circuit tracking systems (spreadsheets).

E911 design, tracking, and reporting.

Ability to interpret FCC Tariffs, Service Level Agreements (SLAs), Interconnection Agreements (ICAs) and other PSTN regulatory guidelines.

Researched Cost Allocations (i.e. Telecom Rates/Telecom Expense Management).

Adept at drafting and/or creating support documentation including instructional procedures, provisioning guidelines, problem documentation, and functional process flows.

Maintains positive working relationships between NOC, internal engineering departments, ILECs, Collocation, service providers, billing and support staff.

Escalation POC for NOC related to Carrier outages/maintenance affecting voice network.

December 2012-December 2013, TEKsystems/Time Warner Cable Inc. -Herndon, VA

CORPORATE CIRCUIT DESIGN ENGINEER (Contractor)

Responsible for the analysis, verification, network build, design and documentation of circuits

from the Sprint Platform to the Time Warner Cable Network via Granite version 7.1 Inventory, Provisioning & Design Platform. Circuits include DS0, DS1, DS3, E911 and OC.

Interface with regional counterparts to ensure that path designs, site objects, switch/network equipment, vendor diversity, redesigns, and GRANITE/XNG data conforms to corporate standards.

Verified Circuit Creation via Online Entry System (Telcordia Clones database) and Homing Tandem/CLLI.

Monitor circuit design queue for orders pending design and/or submission.

Address provisioning exceptions such as rejects and jeopardy situations in a timely manner until resolved.

Provide timely updates to management and necessary internal groups.

Prioritize project schedules based on input from Capacity Planning and the need of the business.

Created MOPs (writing & interpreting) for DS1, Trunking, VOIP, Ethernet, and E911 designs

Provide training and guidance for junior staff.

Provides daily/weekly updates via various databases (spreadsheets) on project activities.

April 2012-December 2012, United States Department of Justice-Washington, DC

TELECOMMUNICATIONS ENGINEER (Consultant-Public Trust Clearance)

Responsible for the total telecommunication service order fulfillment to include Order

Management, circuit provisioning, E911, testing/service activation, and coordination with the

Installation Teams for the deployment of the EVOIP system to the US Attorney offices

(Nationwide), in support of the DOJ, Executive Office of the United States Attorneys.

Researched various telecom services and their related expenses to assist district offices to identify

Carrier service requirements that supported EVOIP transition.

Conducted weekly conference calls and/or briefings discussing market analysis and procurement.

Verified Circuit Creation via Online Entry System (Telcordia Clones database) using Homing Tandem/CLLI codes.

Coordinated circuit installations with various IXCs, LECs, CLECS to ensure that FOC dates are met, number portability, hot cuts, and processed moves, add(s), changes and disconnects (MACDs) of services to ensure implementation of all network activity and customer related orders.

Analyzed and evaluated the accuracy of telecom billing accounts to validate payment approval.

Logged progress and working site surveys along with mapping in the Site Tracker and SharePoint MS office.

Prepared “As Builds” in the handover of completed documentation to Operations and Maintenance.

April 2008-December 2011, Kineticom/Apex/ AT&T Mobility (Wireless) -Hanover, MD

CIRCUIT DESIGN ENGINEER IV (Contractor

Responsible for the design and utilization of cell site locations via UMTS, GSM and

Microwave Transport in the Washington, DC Baltimore, MD and Southern PA markets.

Allocated circuit facility assignments (CFA) for various bandwidths (i.e. DS0/E911, DS1, & DS3).

Issues work orders and assists switch operations, field technicians, and provisioning for clarification as needed.

Verified Circuit Creation via Telcordia Clones database and Homing Tandem/CLLI.

Created design packages for project related activities (i.e. CFA rolls, New Site Builds (NSB), special events, VOIP, and disconnects).

Provided daily/weekly updates via various databases (spreadsheets) on project activities.

Interface with vendors to include Verizon, Cox and Fiber Tower in efforts to reconcile Billing Dispute Issues, Telecom Rate & Expense Management.

Monitored CDE ticket queues to insure and track ticket resolution milestone(s).

Subject Matter Expert for the cleaning of data and integrity issues (i.e. fall-out work) regarding aged tasks via GRANITE 7.1.0

Provide training and guidance for junior staff.

EDUCATION

Virginia Commonwealth University / BS Political Science

Paralegal Institute of Washington, DC

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