Service Representative Customer

Arlee Huffman

Bessemer, AL ***** 205-***-**** ********@*****.***

Summary

Customer Support Specialist with a strong record at Christian Care Ministry, recognized for delivering empathetic service and expertise in Salesforce CRM. Proven ability to enhance customer satisfaction and streamline operations through effective problem-solving and communication skills. Committed to continuously improving client experiences and contributing to high-performance teams.

Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.

Skills

Client Support

Salesforce CRM Expertise

Google Workspace Administration

Advanced Skills in Outlook, Excel, and Word

Microsoft Teams Proficiency

Experienced with Slack Communication

Proficient in Zoom

Adobe Software Proficiency

Effective Time Allocation

Effective Communication

Effective Problem Resolution

Effective Complaint Resolution

Delivery scheduling

Call Management

Technical Problem Solving

Email Management

Conducting Research

CRM Proficiency

Payment Processing Expertise

Analytical Problem Solving

Empathetic Support

Customer consulting

Experience:

CUSTOMER SERVICE REPRESENTATIVE 04/2024 - Current Christian Care Ministry

Handle customer inquiries and resolve issues via phone, email, and chat Utilize Salesforce to manage customer interactions and resolve issues efficiently.

CUSTOMER SERVICE REPRESENTATIVE 07/2023 - 04/2024 Resident Home

Responded to customer inquiries and concerns via phone, email, and chat Collaborated with internal teams to resolve customer issues and improve overall customer experience.

CUSTOMER SERVICE REPRESENTATIVE 09/2020 - 06/2023 Renfroe

Responded to customer inquiries and concerns via phone, email, and chat Utilized MS Teams, Slack, and Zoom for internal communication and collaboration.

CUSTOMER SERVICE REPRESENTATIVE 09/2016 - 09/2020 Teleperformance - Bessemer, AL

Managed customer interactions via phone, email, and chat Utilized Google Admin and Microsoft Office Suite to manage customer data and resolve issues,

Education

High School Diploma/ some college

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