Customer Service Branch Manager

ANGELA CAVAZOS

***************@*****.*** 817-***-**** Arlington, TX 76014 WWW: Bold Profile

Summary

To acquire a challenging management career with a solid company, utilizing the opportunity to offer proven and developing skills within the company.

Skills

Payroll administration

Invoice preparation

Bank reconciliation

Budget planning and monitoring

Recordkeeping

Office administration

Client relationships

Business management

Customer engagement

Inter-office communications

Multi-line phone systems

Billing management

Professional Experience

Paraprofessional

05/2023 - Current

AISD Arlington, TX

Ability to maintain accurate and auditable records.

Account for monies received with an accurate ledger, handle accurate cash receipts

Proficient in keyboarding and file maintenance skills

Maintain spreadsheets to stay within budget for the school

Maintain inventory of supplies, assets, equipment and supplies

Maintain confidentiality

Assist to enroll students, withdraw and transfer students

Maintain updated ledgers

Had access to the Principal's Outlook and Calendar to assist her

Account for all AR/AP invoices

Manager

09/2011 - Current

Crazy Otto's; State Fair Dallas, TX

Extensive knowledge of TABC/Food handlers experience (all valid)

Kept accurate counts of vast inventory

Performed at a fast paced rate for multiple prized foods

Communicated with installers/managers/employees/fairgrounds

Assisted in preparing employee schedules for the month

Sr. Secretary

03/2019 - 03/2023

Arbor Masters Tree Service Grand Prairie, TX

Coordinate with Branch Manager of 3 different departments

Met payroll deadlines for multiple departments/completed all invoicing

Renewed and obtained multi million dollar contracts

Assisted in insurance claims/ bonds

Assisted with crew set up and departures

Arranged out of town schedules and arrangements

Assisted safety director in all safety practices

Oversaw multiple projects from start to finish, including scheduling, crew set up, customer service, Invoicing and collecting

Assist HR with Workmans Comp claims

Conduct employee investigations as needed

Participated in P & L meetings to make sure goals were met

Had access to managers Outlook, calendar and phones to intercept important messages

Updated company handbooks/monthly reports/balanced monthly spending reports

Branch Manager

03/2014 - 03/2019

World Finance Mansfield, TX

Train and supervise under-staff for several people

Highly examine incoming applications for full potential

Go to DMV and secure liens on vehicles along with all DMV paperwork necessary

Thoroughly verify residence for proof of residence to secure strong loan

Thoroughly verify work credentials for proof of income to pay back loan

Set long and short term goals to increase sales goals

Excel in customer service both over the phone and in person

Maintain excellent records for internal/state auditor

Cross sell products to maximize profit in person and over the phone

Approve refinances/increased loans

Submitted timesheets

Accounting Assistant

11/2009 - 01/2015

Trial Balance Accounting Grand Prairie, TX

On the job training in all aspects of accounting using QuickBooks Pro, Premier, Peach Tree and Enterprise Solutions editions for multiple entities/businesses

Enter invoices from vendor for payment

Create/print checks for payments

Set up new customer accounts, build General Ledger

Create general journal entries

Create customer invoices

Set up new vendors/customers

Job costing

Bank and credit card reconciliation

Create mechanics lien releases

Assist in forensic accounting/research, recreate company files

Property Manager

02/2013 - 03/2014

Amber Vista Apartments Plano, TX

Collected all rents/balances

Maintained and stayed within budget

Ordered supplies/inventory

Marketed to potential new residents

Completed payroll and petty cash

Technical Support Analyst

01/2009 - 11/2011

Hotels.com Dallas, TX

Managed and resolved trouble tickets

Worked at a fast pace to maximize number of orders processed per hour

Transferred tickets to appropriate departments within the company to resolve any issues

Utilized my organizational skills on a daily basis

Cross trained in various departments such as Venere, Quick Connect, and Data Systems

Updated multiple accounts in and sent off connected emails or reverted back emails

Data back-up, create accounts, and password resets

Sent off end of day reports and attached excel spreadsheet to my department

Team Lead

03/2002 - 05/2008

Six Flags; Jay Vending Arlington

Balanced cash drawers daily while staying within set policy guidelines regarding overages and shortages

Demonstrated outstanding customer service

Paid strong attention to detail

Resolved customer service issues to assure customer satisfaction and retention

Recognized selling opportunities and effectively cross-sell food products and services

Managed multiple employees daily

References

Clinton Probst, 817-***-****, Crazy Otto's

Tina Greene, 972-***-****, Trial Balance Accounting/ Amber Vista Apartments

Sean Simons, 214-***-****, Arbor Masters

Accomplishments

Paraprofessional of the Year 2024

Employee of the year 2022

Contact this candidate