Team Members Inbound Calls
Resume:
Phone: 647-***-****
Email: *****.******@*****.***
Juran Thangavelauthapillai
Summary:
An individual who works well in a fast paced changing environment. Always maintains a positive attitude and knows how to build and maintain relationships with internal and external stakeholders. Knows how to prioritize and organize tasks to meet deadlines. Is a clear and concise communicator who interfaces easily with others from all backgrounds and levels. Would be an asset to any organization seeking someone who can make a positive contribution Key Strengths:
Excellent interpersonal skills and customer focused
Ability to work equally well in a team or alone
Detail minded and analytical
Highly adaptable with a broad range of transferable skills
Ability to multi-task without losing focus
Strong troubleshooting and problem solving skills
Works well in stressful situations
Highly focused, efficient and accurate
Flexible, organized and composed
Core Competencies:
Research/analysis Cross functional
Planning/scheduling Resourceful
Task and results driven Decisive
Employment History:
DESJARDINS INSURANCE, Aurora, ON 2016-2024
Underwriter
Answered inbound calls and assisted in developing cases to bind policies for personal lines, auto and property
Followed up with agents and team members via phone, email and Microsoft Teams on cases which required further information or documentation
Coached agents/team members on eligibility guidelines, coverage inquiries, exceptions, policy wordings and requests to backdate
BRADFORD VARIETY & MARKET, Bradford, ON 2015-2019
Manager
Processed/completed inventory orders weekly for confectionery products from wholesalers and tobacco orders from vendors such as Imperial Tobacco, JTI Drive, Rothmans Benson & Hedges
Handled payroll for employees, ATM deposits in the store and bank deposits (also got rolls of coin to ensure sufficient change for customers at all times)
Troubleshot lottery terminal, ATM machine and phone cards
Ensured store was always tidy and ready for business each day BELL TECHNICAL SOLUTIONS, Bradford, ON 2015-2015
Service Technician
Installed, moved, removed, repaired, replaced, modified and maintained phone, internet and FIBE TV for residential and business customers
Organized daily tasks, took notes of daily assignments, prepared an itinerary, contacted the customer in advance, and occasionally provided work estimates for customers
Showed customers how to use the product/service and promoted other Bell services CIBC, Toronto, ON 2014-2015
Financial Services Representative
Answered inbound calls, assessed customers immediate needs and found potential solutions which could help the client’s current financial situation
First contact resolution with all clients
Responsible for achieving sales, quotes and call targets WORKED IN VARIOUS POSITIONS 2010-2013
LONGO’S BROTHER FRUIT MARKETS, Markham, ON 2008-2009 Seafood Clerk
Served fresh seafood over the counter and stocked fresh/frozen food products in the freezer
Prepared fresh seafood items in trays for the next day and kept department clean at all times
Helped with events in the store such as: Lobster Fest, Halloween, Thanksgiving, Christmas and Easter
Education:
University of Ontario Institute of Technology
Criminal Justice, 2011
Blessed Mother Theresa C.S.S.
High School Diploma, 2010
Ontario Scholar
References supplied upon request
Contact this candidate