Customer Service Inventory Management

CUSTOMER SERVICE SALES INNOVATIVE

Dynamic and results-oriented sales professional with a proven history of fostering strong customer relationships and delivering outstanding sales performance. Known for implementing proactive strategies and maintaining exceptional organizational skills to consistently surpass targets. A strategic sales leader adept at driving business success through effective customer engagement and innovate approaches.

AREAS OF EXPERTISE

Inventory Management Point of Sale Systems Customer Service Relationship Management Training and Education

RELEVANT EXPERIENCE

Supervisor at Sparc Concord, NC 2023 – Present

● Led and motivated a team of 10 employees to meet and exceed sales targets, resulting in a 20% increase in quarterly sales and improved team efficiency.

●Trained and onboarded new team members, ensuring adherence to company policies and standards while improving team productivity.

●Supervised daily store operations, including opening/closing procedures, inventory management, and cash handling, to ensure a seamless customer experience.

●Analyzed sales reports and key performance indicators to identify opportunities for growth and optimize store performance.

●Managed employee scheduling to balance labor costs and ensure adequate coverage during peak hours.

Sales Associate at Papaya Clothing Concord, NC 2022 – 2023

●Successfully processed an average of forty transactions per hour with 98% accuracy, handling payments through cash, check, credit/debit cards, and gift card.

●Consistently achieve an increase in accessory sales by actively promoting and cross-selling products to customers.

●Successfully performed opening and closing duties, including counting cash registers, and maintaining the appearance of the store front end.

●Participated in new employee training sessions as needed, ensuring a smooth onboarding process and maintain a 50% increase in team productivity.

●Enhanced customer experiences by exceeding customer expectations promptly, achieving a positive customer feedback rating of 100%.

Cashier at Harris Teeter Charlotte, NC 2019 – 2022

●Ensured compliance with age restrictions for alcohol and tobacco purchases. Verifying customer age requirements for all relevant transactions resulting in 100% compliance.

●Maintained store’s appearance by arranging and replenishing displays and merchandise racks, contributing to a 30% increase in visual merchandising quality and customer engagement.

●Processed cash and credit card payments accurately and efficiently.

EDUCATION

●Associate of Applied Science Central Piedmont Community College – Charlotte, NC

●High School Diploma Mallard Creek High School – Charlotte, NC

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