Customer Service Associate

PATHAN FATEMA BANU

PROFESSIONAL SUMMARY

Motivated and ambitious individual is seeking a challenging position where my education and work experience can be utilized in order to enhance my skills as well as contribute to the consistent growth of the organization. CONTACT

Address: 81 BIRKDALE RD (SCARBOROUGH, M1G1R3)

Phone: 437-***-****

Email:

***************@*****.***

WORK HISTORY

CUSTOMER SERVICE ASSOCIATE, 05/2023 to 11/2024 SRI CORPORATION TORONTO, ON

Generating sales in the appliance department in major consumer electronics retailers.

Work with vendors for proper merchandising.

Engage in ongoing product knowledge with associates.s

Lead store from 82% sales to 93% in one year.

Maintenance of display products and sales floor cleanliness.

Installation of marketing materials on display models Ensuring high level of merchandising execution.

Closely work with regional manager to over see the results.

CALL CENTER AGENT, 10/2022 to 04/2023 RELIANCE RETAIL SERVICES, INDIA

Handle high volumes of inbound calls.

Taking customers order and processing it.

Document all call information according to std operating procedures.

Track and report all information received.

Resolve disputes and complaints with exceptional customer service.

Maintain positive relationship with customer and increased retention.

Contribute to department objectives for recovery, call quality and productivity..

Collaborate across departments and demonstrate problem solving skills.

Installation of marketing materials on display models Ensuring high level of merchandising execution.

SKILLS

Equipment Troubleshooting

Training and mentoring

Schedule Management

Problem-Solving/Patience

Project Management

Decision-Making

Team Collaboration and Leadership

Safety/time Management

Leadership

Sales planning

Performance Evaluations

Negotiation skill

Awards

Education- Got 3.8 GPA in Science University.

Bachelors- Had won gold medal at M S university India.

Certificate

FIRST-AID

WHIMS

WORK PLACE HEALTH AND SAFETY

CUSTOMER SERVICE 01/2022 to 09/2022 ALPHA FASHION STUDIO,INDIA

Help customers with invoices and order processing.

Handle grievances from clients in an efficient manner.

Responds to questions from clients.

Document all information received.

Resolve disputes and complaints with exceptional customer service.

Update customers on their orders by making calls as needed.

Coordinate sales plans with operations and provide alternate solutions.

Installation of marketing materials on display models Ensuring high level of merchandising execution.

EDUCATION

BACHELOR’S DEGREE IN PHYSICS

04/2018 to 04/2021 M.S.UNIVERSITY BARODA INDIA

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