Information Technology Customer Service

Chad Hargis

615-***-**** ****@**********.***

https://www.linkedin.com/in/chadhargis/

Introduction

I have a diverse background in, management, project management, process improvement, total quality management,

solution architecture, business continuity, and disaster recovery. My goal is to become a trusted advisor working

alongside the C-Suite to help them meet business objectives utilizing technology solutions.

Experience

EviCore Healthcare/Cigna

Franklin, TN 2024 - Present

Solutions Architect (Contractor)

Built strong relationships (internal and external) to help sales growth teams

Represented IT as a point of contact for the client

Helped architect solutions and present them to the development teams

Ensured SDLC and agile principles are followed wherever applicable

Identified areas of improvement that connect business and IT

Provided counsel and advice to top management on significant technical strategy

Lead complex architecture projects

Made well-thought-out decisions on complex or ambiguous IT architecture issues

Ensured that system improvements are successfully implemented and monitored to increase efficiency

Anticipated internal and/or external business challenges; recommends improvements

Lead project teams to achieve milestones and objectives, monitors project schedules and costs

Recognized internally as “the go-to person” for the most complex architecture assignments

Presidio

Nashville, TN 2020 - 2023

Solutions Architect

Develop and execute solution strategy and business plan that supports product growth for assigned verticals

Act as a visionary and strategist for solution product area leading to new solutions and delivery

Maintain focus on market landscape for solution direction, vendors, and methodologies

Provide expertise to identify and translate system requirements into Managed Services documentation and Statements of Work

Serve as a product Subject Matter Expert to help identify and qualify business development opportunities

Develop and maintain regional relationships within the assigned regions and product verticals

Interface and coordinate tasks with internal and external technical resources

Mentor and guide engineer resources

State of Tennessee - Strategic Technology Solutions (STS) – Department of Finance & Admin

Nashville, TN 2014 – 2020

Research & Innovation

Developed processes and framework for State agencies in Innovation Initiatives

Identify business needs and areas for improvement through technical innovation

Work in tandem with technology vendors to learn their products

Research and report industry trends

Maintained relationships with STS C-Level leadership and State Agency IT leaders

Manager, Solutions Architecture Team

Lead team of nine Solutions Architects and one technical writer

Consulted with various State agencies to develop technology innovations & solutions to meet needs

Coordinated with operations teams during implementation of architected solution

Ensured compliance aligned with governmental controls and regulations

Designed and implemented an application managing Key Performance Indicators

Listerhill Credit Union

Muscle Shoals, AL 2012 – 2014

Vice President of Information Technology

Played key role in adoption of mobile banking and remote deposit capture

Planned and implemented ITIL framework

Implemented IT Service Desk, set service level targets

Reduced total operation cost of department

Maintained compliance of IT department with various regulatory bodies

RJ Young Company

Nashville, TN 2012 - 2012

IT Project Manager

Developed project management framework

Managed the software solutions division of

Implemented project management software to track projects, resource allocation, and provide reporting

Created a system for gathering metrics to determine project profitability

Lockstep Technology

Franklin, TN 2010 – 2012

Director of Consulting

Managed consulting staff

Consulted and advised client business owners and executives

Developed statements of work and scoped projects

Assisted company principals in key business and staffing decisions

Implemented Virtual Server

Actus Lend Lease

Nashville, TN 2004 – 2010

Corporate IT Manager

Responsible for support of 10 joint venture military projects and 5 corporate offices

Set up and managed offsite backup media storage and maintained regulatory compliance

Passed Department of Defense military clearance background check to enable access to military installations

Managed over 1000 remote desktop computers using Microsoft Operations Manager and System Center

Sat on regional and global Change Advisory Board and directed change management

Taught several Six Sigma Qualtec Total Quality Management (TQM) courses as a certified trainer

Experience (Prior to 2010)

Beacon Technologies – Nashville, TN

Network Engineer (contracted to Metro-Nashville Government)

HCA – Nashville, TN

Systems Engineer, eHC Internet Strategies Group (contractor)

Smart Data Strategies

Director of Information Technology

Service Merchandise Corporation

Sr. Network Administrator

Member Service Corporation

Systems Engineer

Education

Tennessee State University Nashville, TN

Graduate Certificate of Public Administration

Middle Tennessee State University

Murfreesboro, TN

Bachelor’s Degree in Mass Communications

Minor in Computer Information Systems

Minor in Speech Communications

Certifications

FBI Citizens Academy

Graduate June 2023

Amazon Web Services

AWS Certified Cloud Practitioner (CLF)

The Open Group

TOGAF 9 Enterprise Architecture Certification

Learning Tree

ITIL Service Strategy

ITIL Service Design

ITIL Service Transition

ITIL Service Operations

ITIL Continual Service Improvement

Developing High Performance Technical Teams

Presenting Technical Information

High-Impact Technical Leader: Expanding Your Influence

TOGAF Enterprise Architecture

Agile Scrum

Dale Carnegie Course

Received Award for Achievement

Received Award for Human Relations

Cisco Certified Network Associate (CCNA)

CCNA version 2

CompTIA

Security+ SY0-301

Fiserv Spectrum Administrator

Fiserv Financial Systems processor

Six Sigma Qualtec

Team Leader Training

Team Leader Instructor Training

Certified Meeting Facilitator

American Management Association

Management Training

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