Customer Service Exceptional

ALI YASIR

**** **** *****, ********* ***, Belle Isle, Orlando, FL 32812, Phone: 612-***-****, Email: ********@*****.***

OBJECTIVE

Dedicated and experienced professional with a strong background in customer service, transportation, and sales. Seeking to leverage over a decade of experience in delivering exceptional customer experiences, managing operations, and achieving sales targets to contribute to a dynamic and growing organization.

EXPERIENCE

Uber and Lyft Driver

2022 – Present

Provide exceptional customer service by ensuring safe, efficient, and timely transportation for diverse clientele

Maintain a 4.9+ average customer rating, consistently receiving positive feedback for professionalism, vehicle cleanliness, and route optimization

Effectively manage time and resources to complete multiple trips daily, adapting to changing traffic conditions and customer needs.

Utilize navigation systems and apps to optimize routes, reducing travel time and fuel consumption.

Handle payment transactions and resolve customer inquiries, ensuring a seamless and pleasant rider experience.

Demonstrated problem-solving skills by addressing and resolving customer complaints and transportation challenges swiftly.

Delivery Driver

FedEx, 2011 – 2012 Minneapolis, Minnesota

Delivered packages promptly and accurately, maintaining a 100% on-time delivery rate and ensuring customer satisfaction.

Prioritized customer service by handling packages with care, addressing inquiries, and resolving delivery issues professionally.

Maintained a positive customer experience by providing courteous communication, offering delivery flexibility, and ensuring proper handling of fragile and time-sensitive items.

Ensured compliance with all safety protocols and company procedures, resulting in zero accidents or incidents during the delivery period.

Private Contractor

2012 – 2020 Minneapolis, Minnesota

Specialized in new home construction, overseeing projects from start to finish.

Managed subcontractors and ensured high-quality work standards.

Maintained project timelines and budgets.

Sales Associate

Gauloises company, 2007 – 2009 Baghdad, Iraq

Managed day-to-day sales operations and provided exceptional customer service.

Built strong relationships with clients, contributing to increased revenue.

Front Desk Manager

Al Mansour Melia Hotel, 2005 – 2006 Baghdad, Iraq

Supervised front desk operations and guest relations, ensuring a smooth check-in/check-out process.

Delivered exceptional customer service and managed hotel staff schedules.

Driver and Security Officer

American Army, 2004 – 2005 Baghdad, Iraq

Provided transportation and security for personnel, ensuring their safety during operations.

Additional information available upon request

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