Real Estate Customer Experience

Ken Lall

********@*****.***

647-***-**** (c)

A dedicated professional Procurement and Project leader with 30-plus years of experience supporting business solutions and strategies. Aiming to utilize my strong prioritization skills, decades of experience and analytic ability to achieve the goals of the company. WORK EXPERIENCE

Hudon’s Bay Company, Toronto, ON Nov. 2021 - Present Director – Capital and Merchant Initiatives

Daily interaction with Senior internal stakeholders to plan and establish the course of action to meet the company’s strategic goals

Lead and oversee all major real estate, customer experience and merchant initiative capital spending and schedules

Managing the daily activities of accounts for several Managers and Coordinators reporting to me

Coordinate projects across lifecycle including Quotation, Analysis, Budgeting, Purchasing, Scheduling and Delivery, Invoicing and Close-out

Create and manage specialized reporting – tracking, reconciliations, budget scenarios, timelines

Manage the execution of various rollout initiatives

Manage and maintain client-company relationships through on-time execution of project- related tasks

Manage and maintain communication with internal and external partners to deliver a successful project outcome

Coordinate with Senior management (SVP and up) on initial goals and develop the project through the internal stakeholders – Real estate, Legal Construction, Finance, Marketing, Visual and Merchants for a successful project delivery Ken Lall

Hudson’s Bay Company, Inc., Toronto, ON Nov 2007 – Nov. 2021 Senior Manager - Procurement

● Manage four associates through the full Procurement cycle

● Review store plans for all fixtures, furniture, signing and construction needs

Worked on the development, and execution of a variety of HBC initiatives – e.g. HBC expansion into the Netherlands, the integration of Lord &Taylor and Saks Fifth Avenue into the HBC methodology.

The expansion of the new look Zellers in 2010

● Developed budgets and manage the Tender process

Built the tools used for analysis for the department i.e. Cost Comparison analysis, Savings Opportunity analysis worksheets

● Challenge costs and work to lower/ better the purchase

Oversee all bids, post-negotiations with an annual savings of $1.01M in 2017 and $1.91M in 2018

Analyzed the current processes and reworked the methodologies for Sak’s Off 5th program resulting in a 30% cost reduction from a $10.4M spend to an $8M spend annually.

● Develop the department targets and goals

Set up the team’s goals and objectives for the year – i.e. a 2019 10% overall savings and monitor it through mentorship to achieve the net results

● Develop the tools and analysis processes to better the department’s execution

Set up a series of work practices that are used by the Buying team to execute their work and manage the whole team – e.g. Procedures on RFQs, RFIs, Cost-Comps, Spend Analysis, Spend Cube analysis, Purchase ordering systems

● Work as a mentor and developer to my direct reports Ken Lall

Blake Jarrett & Co., Toronto, ON Sep 2005 - Oct 2006 Project Manager

● Select. Negotiate and manage all fixtures & installers

Executed the Project from development, sourcing, costing and execution for the GM rollout – Blake Jarrett’s largest ever at the time - $1.6M rollout across Canada

● Plan & check all documents for manufacture

● Provide all cost estimates for the project

● Provide and manage all timelines associated with the project

● Approve and reconcile all purchase orders & invoices pertaining to the project

● Perform project management duties including the overseeing and supervision of installations via store visits as well as the overseeing of production at all vendors

● Work with the Design Director and Creative team in developing and designing fixtures on an aesthetic, functional and cost level

● Key Accounts: General Motors, Cadbury, Labatt’s

Wolfe Merchandising, Toronto, ON Jun 2002 - Sep 2005 Project Manager

● Involved in the pre-sale determination of the project

● Provided operational guidance to each particular project assigned

● Provide all cost estimates for the project

● Provide & manage all timelines associated with the project

● Prepare detailed plans for production, shipping and installation for project

● Approve any invoices pertaining to the project

● Liaise with all suppliers pertinent to the project (tendering, expediting, and following through) as per outlined budget and plan of execution

● Key Accounts: KFC. Tim Horton’s. Cineplex

Ken Lall

Ontario Store Fixtures, Toronto, ON Jul 1999 - Apr 2002 Account Manager

● Acted as coordinator between sales, accounting and production

● Involved in presale determination of project requirements

● Assisted in the decision to accept or decline to bid on a project

● Provided structuring and cost estimates for the project

● Managed customers inventory & provided forecasts pertaining to such

● Created detailed plans for production, shipping and installation for the project

● Liaised with Client, General Contractors and Project Managers to oversee the completion of the project

● Key Accounts: Tommy Hilfiger, Ralph Lauren, Reitman’s Slot All Inc., Toronto, ON Dec 1995 - Jul 1999

Account Manager

● Liaised with customer – including Purchasing, Marketing, design and engineering

● Handled estimating, coordinating, inventory and outsourcing of production of the project from design through delivery

● Developed growth strategies for existing and new customers by applying the company’s menu of services and products to explore new growth and revenue opportunities

● Provided cost breakdown analysis, production schedules, shipping and quality checks

● Key Accounts: Teknion Office Systems, Global Office Systems Ken Lall

EDUCATION

DeVry Institute of Technology 1993-1995

BSc Business Operations

Carleton University 1987-1991

BA Hons. Philosophy/ Political Sc.

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