Quality Assurance Customer Service

Dwight M. Cook Jr.

**** * ****** *.*. Washington, D.C. 20003 240-***-**** ********@*****.***

Objective: Dedicated and reliable professional with over 10 years of experience combining customer service, heavy machine operation and exceptional communication skills with executives, colleagues, and customers.

Work Experience:

Warehouse Customer Selector – MDV Warehouse Landover, MD 03/2018 – 06/2020

•Reviewed and confirmed customer orders by phone or email for goods and services provided

•Operated powered industrial trucks (power jack and forklift) to maneuver through

the warehouse locating products for picking

•Selected and loaded products from warehouse storage onto pallets from customer order to

ensure accurate delivery

•Inspected product for quality assurance, integrity of packaging and visible signs of damage

•Applied knowledge of truck weight distribution and capabilities to plan, organize and efficiently

stage product for loading

•Handled manual wrap wand to wrap pallets

Warehouse Selector - DPI Specialty Foods Upper Marlboro, MD 08/2016 – 11/2017

•Operated powered industrial trucks (power jack and forklift) to maneuver through

the warehouse locating products for picking

•Selected and loaded products from warehouse storage onto pallets following a work order

to prepare product loads for shipping to customer locations

•Inspected product for quality assurance, including integrity of packaging and visible signs of damage

•Applied knowledge of truck weight distribution and capabilities to plan, organize and efficiently stage product for loading

Receiver – Dawson’s Market Rockville, MD 08/2013 – 08/2016

•Unloaded trucks with grocery shipments

•Transferred and managed shipments in stockroom according to paperwork

•Maintained a clean and orderly stockroom

•Assisted customers finding products

Freight Associate - Home Depot Oxon Hill, MD 11/2012 – 07/2013

•Unloaded and loaded trucks with freight, disassembled pallets

•Transferred and managed freight into the store according to the SKU number

•Organized excess supplies

•Operated heavy machinery equipment (forklift, power jacks, trash compactor, etc.)

Animal Caretaker - National Institutes of Health Bethesda, MD 02/2011 – 07/2012

•Coordinated and housed incoming animals according to Standard Operating Procedures

•Provided food and water to animals

•Sanitized and decontaminated all areas of the facility

•Maintained and repaired animal cages and equipment

•Responsible for daily animal health checks and maintained the animal safety logs

Cagewash Technician - National Institutes of Health Bethesda, MD 11/2010 – 02/2011

•Cleaned and sanitized animal caging and accessory equipment

•Disposed of waste from the facility

•Performed routine cleaning, preventative maintenance, and repairs on caging/racks

•Assisted in sanitation and decontamination in all areas of the facility

Education:

Technical Learning Center - Washington, DC / PC Specialist Program 10/2014 – Present

Eastern SHS - Washington, DC / High School Diploma 09/2005 – 06/2009

Skills:

MS Office Applications Data Entry Order Processing Logistics Management

Warehouse Machine Operations

References Available Upon Request

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