Customer Experience Specialist
Resume:
Jai L. Dorsey
Professional Summary:
Highly motivated customer experience specialist with over 15 years of experience
Baltimore, MD 21216
***********@*****.***
EXPERIENCE
Bubbles Salon, Columbia, MD -Receptionist
Nov 2024-Present
oGreet clients as they enter the salon
oSchedule appointments and manage the salon's calendar
oAnswer phone calls and respond to client inquiries
oMaintain the cleanliness and organization of the salon
oAssist stylists and other salon staff as needed
oProcess payments and manage cash register
Best Buy, Owings Mills, MD — Associate Manager
Oct 2011 - Jan 2024
Coaching and developing talents within Best Buy
Recommend the best solutions and packages for clients’ needs
Utilize resources and tools to lead my team
Drive sales and revenue through strategic planning
Resolve client issues
Staples, Baltimore, MD — Wireless Consultant (Go Wireless)
November 2010 - May 2011
Subject matter expert on plans offered to wireless clients
Assisted clients with requests
On-boarded new associates with our processes and systems
Utilized tools and resources to stay up to date with the latest offers for clients
Elizabeth Arden Red Door Spa, Baltimore, MD — Future Booking Lead Consultant
August 2007 - March 2009
Managed daily business operations
Maintained bookings and reservations
Provided personalized service based on the needs of the clients
EDUCATION
Arlington Baptist High School, Baltimore, MD — Diploma
Sept 1999 - June 2002
SKILLS
MS Office: Excel, Word, PowerPoint.
20 years of customer service.
Strong Attention to detail
Leadership experience
AWARDS
Top Selling Consultant for Elizabeth Arden Red Door Spa
Employee of the Month: Best Buy (multiple months)
References
Available upon request
Contact this candidate