Product Manager Qa

OKECHUKWU CARLGREGORY NWAGWU

• ***********.******@*****.*** • 404-***-**** • https://www.linkedin.com/in/okechukwu-nwagwu

QA MANAGER/ PRODUCT MANAGER

Experienced QA Manager as well as product manager with over 12 years of expertise in developing and implementing strategic projects, leading cross-functional teams, and driving organizational growth through innovative initiatives. Proven success in delivering complex projects, conducting market research, and achieving measurable results. Adept at managing the transition to new order management systems and enhancing customer experiences.

PROFESSIONAL EXPERIENCE

White Cap – Atlanta, GA

QA Manager/ Product Manager (October 2022 – Present)

Established testing strategies and quality metrics leading to a 20% reduction in defect rates, saving approximately $500K annually by reducing post-release defects, which decreased the costs associated with rework, customer support, and loss of customer trust.

Delivered high-quality software with a 25% increase in release velocity, translating to annual savings of $400K by enabling faster time-to-market for new features, which increased revenue and reduced costs associated with extended development cycles.

Reduced testing cycle times by 30%, resulting in cost savings of $300K annually through more efficient use of testing resources and reduced need for prolonged testing phases.

Enhanced overall test coverage by 40%, improving operational efficiency and achieving annual savings of $250K by catching more defects early in the development process, thus reducing the cost of fixing issues post-release.

Ensured seamless deployment and improved deployment success rate by 20%, leading to annual savings of $200K by minimizing downtime and associated costs during releases.

Achieved a 95% customer satisfaction rate, contributing to a positive financial impact of $150K annually by reducing churn rates and increasing customer loyalty.

Drove innovation within the team by sharing insights and knowledge, resulting in annual savings of $100K through the adoption of best practices and cutting-edge tools that improved team efficiency.

Mentored and developed team members, resulting in a 15% improvement in team performance, saving the company $100K annually by enhancing productivity and reducing turnover rates.

Enhanced team productivity by 20% through effective leadership, identifying individual and group training needs, leading to annual savings of $150K through better resource utilization.

Spearheaded the Software Quality Assurance department’s work by implementing software development lifecycle improvements, leading to a 30% improvement in process adherence and annual savings of $200K by standardizing practices and reducing errors.

IT QA Lead (December 2020 – October 2022)

Improved project tracking efficiency by 30% through the development of clear performance indicators and regular progress monitoring, resulting in annual savings of $150K by ensuring projects stayed on schedule and within budget.

Achieved a 30% improvement in teamwork and response rates by facilitating regular cross-functional meetings and ensuring clear communication channels, saving $100K annually by reducing delays and misunderstandings.

Increased project visibility by 40% by implementing JIRA and Confluence for workflow management and timeline tracking, leading to annual savings of $100K by providing better oversight and faster issue resolution.

KPMG – Atlanta, GA

Senior Associate – IT Quality Assurance (March 2019 – December 2020)

Saved companies at least $1M each by optimizing QA processes and ensuring efficient resource utilization, thereby reducing the need for costly rework and improving client satisfaction.

Reduced error resolution time by 50% by benchmarking best practices and incorporating them into QA processes, resulting in annual savings of $500K through faster bug fixes and reduced downtime.

Maintained high production levels during the COVID-19 pandemic by providing clear and concise project status reports, saving the company $200K annually by ensuring continued productivity and project delivery.

Achieved a 20% increase in efficiency by streamlining QA workflows and implementing process improvements, leading to annual savings of $300K by reducing redundant tasks and improving overall throughput.

PwC – Tampa, FL

IT QA Lead (January 2018 – March 2019)

Reduced automation script creation time by 20% and improved bug resolution response rates by 30% by introducing more efficient testing frameworks.

Delivered project milestone reports and reduced spending by 20% by staying ahead of emerging QA technologies and methodologies.

Ensured high-quality outcomes and timely delivery by independently managing project priorities and deadlines.

First Bank of Nigeria – Lagos, Nigeria

QA Manager (November 2016 – January 2018)

Generated over $1M in annual revenue by validating and ensuring the reliability of new banking features.

Saved the company over $900M by implementing thorough testing protocols and risk assessment strategies.

Achieved a 30% improvement by refining testing methodologies and leveraging automated testing tools.

Enhanced customer experience by streamlining processes and ensuring consistent quality across international teams.

SKILLS

Agile Methodologies: SAFe, Scrum, Kanban, Lean, TDD

Product Management: Defining product features, collaborating with cross-functional teams, driving product strategy

Tools: Microsoft Azure DevOps, Microsoft Test Manager, HP Quality Center, Bugzilla, TestRail, JIRA, Selenium, UFT, Oracle OATS

Data Analytics and AI: Implementing AI-driven solutions, privacy-preserving data collection, predictive analytics

Communication and Leadership: Exceptional ability to articulate product vision, mentor, and guide teams

Problem Solving and Innovation: Focus on developing innovative solutions and improving processes

EDUCATION

University of Southern California, Marshall School of Business – Los Angeles, CA June 2024

Master of Business Administration ((Concentration in Product Management and Digital Strategy)

Member: High Tech Association

Federal Polytechnic Nekede, Owerri – Imo, Nigeria May 2009

Bachelor of Technology, Computer Science

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