Customer Service Team Lead

Nova Dharano

** * ****** ***** *** **-***

Tempe Arizona 85282

Mobile: 480-***-****

Email: ****.*******@*****.***

Objective: To secure a position where I can contribute the knowledge, skills and abilities to an organization that provides outstanding customer service and commitment to the community.

Work Experience:

Serve as Food Production/Restaurant Team Lead, Dunkin Donuts Surprise, AZ ($19.00 hr., Jan 2024 – Present) Work in a collaborative, fast paced, team centered environment. Build made-to-order Food and other menu items; ensure customer service excellence at all times. Follow all standard operating procedures, health and safety guidelines, while maintaining a safe and team friendly environment. Responsibilities included, making schedules, taking inventory, counting registers, customer complaints, and training new hires.

Served as Sales Associate, Walmart Surprise, AZ ($18.50 hr., Jan 2023-Jan 2024) Primary role function includes but not limited to providing excellent internal and external customer service! I scan coupons, apply discounts, process payments and ring up sales. I maintain safety of the facility according to company policies and procedures by conducting safety sweeps; following forklift spotting procedures; following procedures for handling and disposing of hazardous materials; following company steel standard guidelines; and correcting and reporting unsafe situations to facility management. I provide member service by acknowledging the member and identifying member’s needs; assist members with purchasing decisions; locating merchandise; resolve member issues and concerns; promote the company's products and services.

Served as Food Production/Restaurant Team lead, Jamba Juice, AZ ($17.00 hr., Feb 2022-Jan 2023) Work in a collaborative Space, fast paced, team centered environment. Build made-to-order smoothies and other menu items; ensure customer service excellence at all times. Follow all standard operating procedures, health and safety guidelines, while maintaining a safe and team friendly environment. Responsibilities included, making schedules, taking inventory, and counting registers.

Skills:

●Strong Communication Skills; Positive Attitude

●Ability to Multitask; Team Player

●Time Management; Adaptability

●Strong Leadership Roles; Team leading

Education:

2024 High School Diploma, Willow canyon High School (Graduated - high honors)

Volunteer Activities:

St Mary’s Food Bank

Lucky paw’s animal shelter

References:

Akia broom 480-***-****

Daniel Manning PhD 520-***-****

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