Field Service Engineer

Michael Evans

Santa Clarita, CA ***** *****************@*****.*** +1-818-***-****

Dedicated and meticulous engineer with a strong background in testing, identifying and solving software issues, and ensuring high quality. Proven expertise in quality assurance, technical writing, and utilizing various analytical laboratory procedures and tools. Adept at problem-solving and troubleshooting to identify and fix bugs. Proficient in Jira, Postman, Selenium, JMeter, Agile and Scrum methodologies, CI/CD, and knowledge of programming languages like Python and Java. I am continuously leveraging my skills and experience as a QA Engineer.

Work Experience

Field Service Engineer

Heidelberg Instruments-Torrance, CA

March 2024 to Present

Commissioning of precision laser lithography systems. Setup and finalized qualification of equipment utilizing QA methodologies at customer sites. Field upgrades to existing installations. Maintenance, service, and in-depth diagnosis, and troubleshooting of semi-conductor, and photo-mask lithography equipment. Online and on-site customer training and technical support. Maintained and strengthened customer relationships. Strong knowledge of laser technology, electronics, optics, mechanics, and QA engineering.

Medical Equipment Installer

STERIS

April 2023 to October 2023

Coordinated product installation with equipment delivery, customer availability, and constructed schedules with the Installation Project Manager.

Provided daily email updates to keep all parties informed, ensured on time service, and customer satisfaction.

Provided post-installation activities to include disposal of all associated packaging and shipping crate materials, ensured equipment was wiped down, fingerprints removed, and answered any questions/ issues before leaving jobsites.

Maintained courteous and professional demeanor when working with customers, contractors, management, and fellow employees.

Utilized customer protocols when entering and exiting facilities and abided by all STERIS and customer health & safety protocols and procedures.

Maintained tools, company vehicle, company credit card, and travel arrangements. Submitted a monthly expense to designated assigned manager.

Maintained all installation material inventory (consumable products) in line with scheduled installation activity.

Field Service Engineer

Carl Zeiss Meditec

August 2015 to December 2021

Maintained and repaired a wide range of medical instruments on-site. Provided technical support/training on-site, and remote to customers.

Collaborated with the engineering and sales teams to identify and resolve technical issues. Communicated satisfaction with customers to understand their needs and requirements.

Performed PMs, installations, diagnostics, calibrations, QA, and maintenance throughout the United States. Troubleshot to identify and resolve technical issues.

Documented service reports and provided feedback to assigned manager. Maintained corporate credit card within budget.

Certified in various medical instruments and trained junior FSEs.

Quality Assurance Inspector

(U.S Navy)-SWRMC - Southwest Regional Maintenance Center

January 2012 to December 2013

Led and executed in-depth internal audits for all functional areas including production, Q.A, materials management, maintenance, calibration, and validation.

Conducted contrast testing and audited manufacturing organizations to ensure compliance.

Prepared detailed technical reports and documentation to support audit findings.

Implemented corrective actions and ensured adherence to regulatory requirements.

Collaborated with cross-functional teams to improve quality management systems and lab operations.

Operations Specialist

U.S. Navy

November 2009 to November 2013

Operated radars and analyzed data from associated equipment to detect and track objects.

Maintained displays of ship's movement, aircraft, and submarines to ensure continuous quality assurance. Utilized internal and external telecommunications and operated radiotelephones. Performed preventive checks and maintenance on advanced computerized technologies. Provided technical support and training to shipmates.

Education

QA Automation Engineering (Graduate)

Careerist

June 2024 to Present

Bachelor of Science in Information Technology (Undergraduate)

National University

January 2022 to Present

New Horizons Solutions

January 2015 to December 2015

Bachelor of Science in Information Technology (Undergraduate)

California State University of Northridge January 2014 to December 2015

Skills

•Technical Skills: Test Automation, Selenium, TestNG, Junit

•Continuous Integration/Continuous Deployment (CI/CD): Jenkins, Circle CI

•Scripting Languages: Knowledge of languages like Python and JavaScript.

•Manual Testing: Strong experience in manual testing and writing tests.

•Bug Tracking Tools: Experience with tools like JIRA, Bugzilla.

•API Testing: Experience with tools with Postman.

•Version Control Systems: Familiarity with Git.

•Database/SQL: Proficiency in writing and executing SQL queries for data validation.

•Performance Testing: Knowledge of performance testing tools like JMeter or LoadRunner.

•Operating Systems: Familiarity with various OS like Windows, Linux, or macOS.

•Methodologies and Practices: Agile/Scrum, and (TDD)/(BDD).

•Soft Skills: Analytical Thinking, Adaptability, Attention to Detail, Problem-Solving

•Additional Skills: Test Case Management, Security Tes9dolting, Cross-Browser, and Mobile/Web Testing.

Valid Driver's License

Certifications:

Information Assurance Awareness

July 2013 to Present

DOD - Information assurance awareness certificate

Quality Assurance Officer/Supervisor Course

September 2012 to Present

Quality Assurance Certification

New Horizons Learning Center:

CompTIA A+, CompTIA Network+, CompTIA Security+,

June 2014 to August 2014

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