Computer Operations
Resume:
Susan Zimmerman
Rosemount, MN 55068
http://www.linkedin.com/in/susanzimmermanmn
E-MAIL ************@*******.***
Career Summary:
To seek full time employment utilizing all the skills from my past experience in the IT Computer Operations field, and to be part of an organization where hard work will be rewarded.
Skills and Expertise:
Computer Operations Data Entry 40+wpm Zoom, Teams,
Microsoft Office Team Work Strong Interest in Technology
Customer Service Multitasking Computer Proficiency
Cross Training Copiers/Fax/Scanners High speed Printers
Attention to Detail Desire to learn new skills
PROFESSIONAL EXPERIENCE:
Cub Foods Rosemount, MN
Cashier Front End October / 2024 – Present
Monitor and ensure prompt, courteous and accurate customer relations.
Perform product scanning and processing of customer order in an accurate, efficient
and prompt manner.
Ensure minimal waiting time to each customer.
Assist with front end maintenance and cleaning.
Peraton / USPS Contractor Herndon, VA / Eagan, MN
Enterprise Systems Monitoring Tech June / 2021 – April / 2024
Monitor daily operations of large scale computing infrastructure involving 300+
applications.
Determine cause of alarms and take appropriate actions including logging alerts
create tickets using Service Now and K-Base.
Initiate, maintain and manage critical incident phone bridges using Zoom
Monitor and execute incident and change request.
Working with Enterprise monitoring productions to include Webmonitor,
AppDynamics, Neustar and Service Now.
Susan Zimmerman Page 2
Anthem - Decare Dental Eagan, MN
Computer Operator III May / 2016 – Feb / 2021
Responsible for running batch cycles for three different divisions through manual submission
and faqs scheduler.
Monitoring jobs running off of Redwood Scheduler and Control – M scheduler.
Ensured all reports are printed and delivered in an accurate and timely manner.
Assisted in the recovery activity during failures to restore normal operations.
Creating problem tickets in SNOW – Service Now software.
Healtheast Midway Corporate Saint Paul, MN
Computer Operator Senior July /2012 – Dec. / 2015
Northland Insurance Company a subsidiary of Travelers Insurance Saint Paul, MN
Data Center Specialist Aug /1988 – Aug / 2010
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