Customer Service Human Resource
Resume:
YUVINALIS
KEMOSI
P R O F I L E
APRIL - AUGUST *024
Kenya Airports Authority- KAA
Administration and Motor Vehicles Clerk
DUTIES
scheduled maintenance appointments and keeping
records of repairs.
Ensure vehicles are in good working conditions.
Preparation of meal shift allowance of drivers.
Managing office operation. Organizing files.
Overseeing repairs. Preparation of staff trip
Answering calls, receiving information and letters ACHIEVEMENTS
Ensured required professionalism all the drivers under met transport the Gave a conducive working environment to employees
Improved the transport system Improved the
organization to reach its objectives Ensured
employees were picked up and dropped off at the
correct time for work arrival.
English
Swahili
German (basic)
**************@*****.**
m
P.O Box 61956 - 00200
Problem Solving
Organization skills
Teamwork Time
Management Leadership
Effective Communication
Critical Thinking Analytical
skills Interpersonal skills
Knowledge of Employment
law Adaptabiliy
Aviation Security and Safety
skills
W O R K E X P E R I E N C E
S K I L L S
E D U C A T I O N
L A N G U A G E S
A highly skilled and results-driven professional with a strong background in administrative support, data entry, and customer service. With over 4 years of experience, I excel in managing office operations, processing data accurately, and providing exceptional service to clients and customers. Known for my attention to detail, organizational abilities, and ability to adapt in fast-paced environments, I consistently deliver efficient solutions and build positive relationships with stakeholders. Committed to continuous improvement, I am eager to leverage my skills to contribute to the success of your organization.
2021 - 2024
KENYA INSTITUTE
OF MANAGEMENT
Diploma in Human Resource
Management
Kenya Airport Authority-
Aviation Safety and Security
Awareness Training
2023 - 2024
AMBROSE UNIVERSITY
Leadership and Mentoring
SEPTEMBER
2023-APRIL 2024
Performing administrative tasks
Evaluation of employee performance
Coordinating training programs
organizing employee records
Helping in writing of internal memo
helping with employee relations
Intern - Kenya Airports Authority
Attachment Ministry of Roads and Transport
• May 2023 – Aug 2023
duties performed at the ministry of Roads and transport Uploaded and organized files in the record
management system.
Assisted in payroll
Drafted memos and letters related to record
management
Commencement of pension calculations
Invoicing
Assisted in budget planning for the registry
Coordinated and scheduled meeting
Paperwork and responded to inquiries
ACHIEVEMENTS
Strong understanding of HR principles and practices knowledge on salary progression
Knowledge in maintaining employee records and
ensuring data accuracy in the HRIS
Familiarity with performance management
proficiency in planning and organizing meetings and training programs
Effective communication and interpersonal skills
understood employee relations and conflict
management
Applied teamwork with colleagues in the
organization to increase work efficiency and
productivity
REFERENCES
Fredrick Mutua
Kenya Institute of Management Teacher
• +254 072*******
• *****.******@*****.***
Amina Abdullahi
• Kenya Airport Authority - HR department
• +254 072******* • *****.*********@***.**.**
CUSTOMER SERVICE OFFICER Nyamira Tea Sacco • Ma
2021 – April 2023 DUTIES -Respond to an average custome inquiries daily through phone, email, and live chat, consistentl achieving a reduction in response time. - Resolve custome complaints and issues promptly, maintaining a custome satisfaction rating. - Process and track customer orders ensuring accuracy and on-time delivery; streamlined orde fulfillment processes, resulting in a improvement in efficiency
- Maintain up-to-date knowledge of Company's product lin and services; conduct product training sessions for th customer service team, leading to a increase in produc knowledge proficiency. - Gather and analyze custome feedback, providing valuable insights for product and servic improvements; collaborated
with
enhancements,
satisfaction.
the product development team
increase
to implement
resulting in a in customer
- upselling, Identify opportunities for cross-selling and contributing to a increase in additional sales; developed and implemented a cross-selling strategy that increased revenue by within the first quarter.
- Maintain detailed records of customer interactions and feedback; management, prepare monthly reports for
highlighting key performance indicators and areas for improvement.
- Collaborate with cross-functional teams to address customer needs effectively and contribute to ongoing process improvements
Contact this candidate