Customer Service Rep
Resume:
Latrina Shepard
Customer Service Rep
Ocklawaha, FL 32179
**************@*****.***
An interesting position with a growing company. With the ability to reach high standards. Work Experience
Bus Driver
Greyhound lines - Orlando, FL
August 2020 to Present
Drive designated route daily to get passengers to they location all over from state to state. Truck Driver Class A
Roadmaster Drivers School - Orlando, FL
December 2020 to February 2021
Train to drive combination vehicles and learn to pretrial and maneuvers Graduated
Customer Service Rep
Inktel.co - Orlando, FL
August 2017 to March 2019
Assist customers with past due accounts .Assist with payments and make arrangements current payment. High calls Inbound and Outbound if needed. Trouble shooting calls due to products. Account manager
AmeriCredit Financial - Orange Park, FL
August 2013 to June 2017
Ability to assist customers with past due accounts make decisions on past due account that reach past 30 day plus. Handle high volume inbounds calls. Microsoft Word also shipping and receiving tasks on constant basic with ups/fed ex packages.
06/201*-**-**** attain.inc Orlando, FL
Direct Support Personal
• Assist the mental and disabled with the everyday tasks and living with helping them feed themselves ready for bed. Driving the patient's daily, assist with ADT programs ability to make decisions on the consumer behaviors, daily outings.
• Also shipping and receiving for the company rapidly receiving items and putting on the necessary labels and placing in the appropriate space etc.
Florida Mentor
Orlando, FL
March 2009 to June 2013
Direct Support Personal
• Assist the mental and disabled with the everyday tasks and living with helping them feed themselves ready for bed. Driving the patients daily
Mental health tech
Lakeview Health Systems - Jacksonville, FL
October 2009 to September 2012
Detox observation monitoring/rep to charge/ detox nurse. Every 30min patients status/ whereabouts attend pass downs with nursing every morning also complete bed checks every 30 min. kitchen duties are also required driving patients daily from day to day programs. Packer/packaging operator
Alpha Packaging - Jacksonville, FL
January 2000 to September 2002
Pack and pick orders daily clean machines if they stuffed with product make sure the products are not damaged and was suitable for leaving the shipping area. Education
High school or equivalent in Basic
Albany tech - Albany, GA
May 1990 to June 1994
Commercial Driver's License (CDL)
Class A
Expires: July 2038
Endorsements: P (Passenger vehicles) - H (Hazardous Materials) Skills
• Call Center
• CSR
• Customer Care
• Customer Service
• Tractor-Trailer (3 years)
• Box Truck (2 years)
• Driving
• Delivery Driver Experience
• Commercial Driving (10+ years)
Certifications and Licenses
CDL
Present
CDL A
Passenger Endorsement
March 2015 to July 2034
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