Customer Service Administrative Assistant

MARIKA MATTHEWS

907-***-**** / ***********@*****.***

OBJECTIVE:

I seeking an Administrative position with an organization that is seeking an employee who is willing to utilize my strong customer service skills, my ability to communicate in a professional manner and can provide a positive work environment.

QUALIFICATIONS:

Strong organizational and time management skills.

Years of experience in administrative assistant position.

Able to work independently.

Adapt to changes in any situation.

Excellent verbal and written communication skills.

Supportive Team Member.

EXPERIENCE:

2021-2025 Office Manager, Caring Companions, LLC

Supervising reception and service areas, maintaining communication systems, processing timesheets, managing payroll, planning travel, processing data, and monitoring all timekeeping, ensuring that all staff are in compliance with company policies and procedures, prepared files and application that comply with the State of Alaska, communicated with State officials to ensure we are in compliance with all applicable regulations, communicated with Social Service Workers, communicated with Care Coordinators to care for more Clients for Caring Companions, communicated with several office staff from the local area Hospitals, prepared documents for billing, communicated with Conduent, trained self in Harmony System and Therap timekeeping, ran background checks

2015-2020 Resident Manager, Nu Start Assisted Living

Reminded residents of their daily living activities, resolving problems with residents or staff in a professional manner, Prepared meals for all shifts, Corresponded with State Officials as well as Case Workers, overseeing staff to ensure duties are being performed daily

2013-2015 Lead Provider, Nu-Start Assisted Living

Provided care for the Severely Mentally Ill, prepared daily activities for the clients, competed daily notes for the next staff on shift, prepared meals for all shifts, worked with clients individually, provided customer service to State Officials, advanced in Severely Mentally II programs as required, overseen other staff to ensure their daily duties are being performed

CERTIFICATION:

Professional Boundaries

CPI Non-Violence Crisis Intervention

ABC’s Cultural Understanding Dementia in Alaska

10 Core Competency Course

Critical Incident Reporting

Adult Protective Services – Mandatory Reporting

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