Customer service representative
Resume:
Jimmekka Walker
Birmingham, AL. 35215
******.********@*****.***
Objective
To obtain a position that will provide an opportunity to display strong strategic planning skills and creative direction.
Education
Tennessee State University- Nashville, TN. 1997-2001
B.S. Psychology
University of Alabama at Birmingham- Birmingham, AL. 2005-2008
M.A. Agency Counseling
Employment
Social Security Administration- Birmingham, AL Aug. 2006-Present
Contact Center Representative
Taking inbound calls relating to the legal provisions, regulations, and
Procedural requirements for obtaining benefits under the Social Security
Program. Assisting individuals in determining appellate rights and
Performing other clerical duties.
Alagasco- Birmingham, AL. Sept. 2004-Aug. 2005
Customer Service Representative
Taking inbound calls from customers that have balance inquiries, service
Order requests, and billing discrepancies. Operating a pc, data entry, and
Performing billing adjustments.
T-Mobile- Birmingham, AL. Dec. 2003-Sept. 2004
Financial Care Representative
making outbound calls to collect money on delinquent mobile phone
accounts. Operating a pc, data entry, and performing billing adjustments.
Contact this candidate