Technical Support Medical Records

TINA L. SMITH

Little Rock, AR ***** C: 501-***-**** Email: ******@*******.***

Professional Summary

Accomplished, value-driven, mission-oriented professional who achieves unprecedented results through innovation, initiative, and resourcefulness; thrives in ambiguous circumstances with minimal direction and resources; strong ability to gather and compile best practices from throughout the organization. A natural relationship builder, who enrolls others to support positive change.

Skills & Qualifications

• Strong proficiency with Internet, Windows-based PC, intermediate to advanced skills and understanding of and Microsoft Word, Excel, Access, Teams, and Outlook

• Handle confidential information with integrity and professionalism within HIPAA Guidelines

• Outstanding organizational and conflict management skills with seasoned accuracy in the areas of scheduling, technical support, training, time management, medical terminology, insurance verification, medical records research, and customer engagement

• Ability to develop, recommend, interpret, and apply policies and procedures

• Multi-tasking skill set to manage multiple conversations via chat, email, and voice channels • Proficient in entering, accessing, and retrieving data, and creating customized reports

• Ability to develop and drive new initiatives, work cross-departmentally, work within multidisciplinary teams, oversee projects to completion, and measure results

• Proven experience in improving quality, performance, or processes in assignments/projects

• Proven ability to coach, mentor and develop a team, through setting expectations, communication, coaching, feedback, and ongoing support

Academic Credentials

Master of Business Administration: Human Resource Management – 2023; Webster University Bachelor of Science: Human Services – 2013; Arkansas Baptist College; Little Rock, AR

Professional Experience

University of Arkansas for Medical Sciences Little Rock, AR 5/2024-Present

The Access Coordinator III works under supervision to function as a patient resource for all scheduling and billing questions and to facilitate comprehensive patient data collections, timely and accurate billing, prompt collections of payment for services rendered, facilitates scheduling coordination and conflicts

This position must be able to perform all duties of the Access Coordinator I and II level and performs other duties to support the patient care activities as needed

Interacts with and assists the public in a professional and friendly manner as needed

Demonstrates effective communication skills; communicates accurate and complete information; maintains strict confidentiality when necessary

Demonstrates positive working relationships with co-workers, management team, and ancillary departments

Deals with conflicts in a positive and professional manner using careful listening and negotiation skills to resolve disagreements

Consistently utilizes communication devices and keeps accurate records as required

Demonstrates effective service recovery skills; follows the Core Concepts of Patient and Family Centered Care and the Basic Code of Conduct Guidelines

Assists internal and external stakeholders as needed with exceptional customer service

Schedules, reschedules, and coordinates appointments using the hospital systems by performing visit notifications of patients

Conducts pre-registration as needed, inputs and/or updates accurate patient information

Process walk-ins, create new patient charts, access systems for orders as appropriate

North Little Housing Authority North Little Rock, AR 2/2024/5/2024

Interviews tenants for renewal of vouchers

Schedules inspections

Calculate and process rental increases+

Prepares monthly and weekly reports

Answer phone inquires from tenants and landlords

Arkansas Department of Education Little Rock, AR 12/2018 – 08/2023

Administrative Specialist II

• Managed a multi-line phone system, promptly addressing inquiries from consumers regarding the Arkansas Public Schools Computer Network System.

• Conducted thorough research and analysis of data relevant to work programs, agency/institution goals, and objectives, and presented findings and recommendations in detailed reports.

• Collaborated in the development and revision of policies, procedures, and directives, based on research outcomes, and submitted them for supervisor approval.

• Compiled financial data essential for the formulation of budget proposals and monitored expenditures to ensure optimal operating efficiency.

• Reviewed, composed, and responded to correspondence related to agency/institution programs.

• Assisted the supervisor in maintaining leave records, appointment calendars, and efficiently prioritizing incoming correspondence.

• Supervised administrative support staff and evaluated their work performance

Dr. James Trice Little Rock, AR 8/2016-11/2020

Assistant Office Manager

• Oversaw daily operations of the clinic, including scheduling patient appointments, managing

patient flow, and ensuring the office runs efficiently.

• Handled financial responsibilities such as billing insurance companies, processing payments,

managing accounts receivable and payable, and prepared financial reports.

• Maintained patient records with strict confidentiality, ensuring all documentation is up-to-date,

accurately filed, and in compliance with healthcare regulations.

• Supervised and trained office staff on administrative procedures, customer service best

practices, and clinic policies to ensure a high level of patient care and satisfaction.

• Addressed patient complaints and concerns promptly and professionally, ensuring issues are

resolved.

Telecris Plasma Center Little Rock, AR 05/2016 – 12/2018

Donor Center Technician – Part time

• Thoroughly assessed donor suitability, conducting pre-donation medical screening, and

engaging in the setup process.

• Scheduled donor appointments to ensure a smooth donation process.

• Conducted vital tasks such as blood pressure checks, finger sticks to assess protein and iron

levels, and temperature monitoring to guarantee donor well-being.

• Proficiently set up and disconnected PSII machines before and after donor donations.

Department of Arkansas Heritage Little Rock, AR 09/2012 – 08/2016

Administrative Specialist III

• Oversaw accounts payable and accounts receivable functions to ensure accurate

financial transactions.

• Drafted meeting agendas, prepared, and distributed meeting materials, and managed follow-up tasks for meetings and team conferences.

• Managed the receptionist area, greeting visitors and promptly responding to telephone and in person inquiries for information.

• Served as the central point of contact for external vendors requiring building access, facilitating

a smooth vendor management process.

• Orchestrated meetings, including setting up and organizing conference rooms for

optimal functionality.

• Conducted effective communication classes for a group of over 150 employees, enhancing

their communication skills.

Department of Human Services Little Rock, AR 01/2007 – 09/2012

Administrative Specialist III – Division of Youth Services

• Handled accounts payable and accounts receivable to ensure accurate financial transactions.

• Prepared and distributed meeting agendas, advanced materials, and followed up on action

items for meetings and team conferences.

• Administered regular drug and alcohol tests and completed DNA indexing for juvenile

offenders.

• Conducted investigational interviews and managed court processing for minors referred by

the court.

• Created, organized, and maintained files, daily case notes, and electronic databases.

• Responded to client phone calls, handled complaints, and fulfilled information requests.

• Fostered positive relationships with offenders and their families through weekly visits.

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