Service Representative Customer
Resume:
MICHAEL LAWSHE
Tavares, FL *****
***********@*****.***
Professional Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Skills
EXCEL, OUTLOOK, POWER POINT, INBOUND AND OUTBOUND PHONE CALLS, TYPING Work History
December 2019 - December 2024
CVS SPECIALTY PHARMACTY - TAVARES
PHARMACY SERVICE REPRESENTATIVE
Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
Handled various pharmacy operations, maintaining a strong commitment to accuracy, efficiency, and quality service.
May 2019 - September 2019
ALORICA - LAKE MARY
CUSTOMER SERVICE REPRESENTATIVE
Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Resolved customer complaints with empathy, resulting in increased loyalty and repeat business. Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Responded to customer requests for products, services, and company information. Responded to customer inquiries regarding products, services, and company information. February 2018 - May 2019
LAKE COUNTY PROBATION - TAVARES
Administrative Assistant
Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships. Ensured accurate record-keeping with diligent data entry and database management for vital company information.
Education
UNIVERSITY OF SOUTH ALABAMA Mobile, AL
No Degree Business Administration
June 1970
C F VIGOR HIGH SCHOOL PRICHARD ALA
High School Diploma
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