Customer Service Social Media
Resume:
Penny Coulter
Management/ Collections
Phenix City, AL 36870
**************@*****.***
Professional Summary
Detail-oriented sales and operations professional with 26 years of experience in various roles, including collection management, office management, and hospitality. Proven skills in customer service, sales, and leadership, with a strong background in administrative and financial management. Willing to relocate to: Columbus, GA
Authorized to work in the US for any employer
Work Experience
In Home Caregiver
Ronnie McArdle-Phenix City, AL
May 2023 to November 2023
• Managed and organized clients' medical appointments, coordinating transportation and accompanying them to ensure they received necessary medical care until he passed. Collection Manager
Rent A Wheel / Rent A Tire-Columbus, GA
April 2022 to May 2023
• Managed a team of XX collection agents, overseeing their daily activities and ensuring adherence to company policies and procedures
Skip Tracer/Collector
Elite Skippers Inc-Columbus, GA
August 1999 to March 2022
•
• Negotiated and collected outstanding debts from delinquent customers, consistently meeting or exceeding monthly collection targets
Inventory Specialist
Litho Krome-Columbus, GA
January 1997 to January 2001
• Implemented an efficient system for receiving, organizing, and shelving new merchandise Education
High school diploma
Chavala High School - Seale, AL
September 1970 to August 1982
Skills
• Account Management (10+ years)
• Salesforce
• Business Development
• Cold Calling (10+ years)
• Loan processing (5 years)
• Customer service (10+ years)
• Computer literacy
• Data entry (10+ years)
• Sales Management
• Management
• Customer Relationship Management
• Store management (10+ years)
• Outside Sales
• Payroll (10+ years)
• Budgeting
• Pricing
• Operations Management
• Negotiation
• Recruiting
• Strategic Planning
• Retail sales
• Microsoft Excel
• Computer skills (10+ years)
• Sales
• Merchandising
• Inside Sales
• Leadership
• Communication skills
• Social media management
• Office Management (10+ years)
• Research
• Account management
• Customer relationship management
• Leadership
• Customer service
• Driving
• Data collection
• Office management
• Budgeting
• Shift management
• Inside sales
• Social media management
• Cold calling
• Property management
• Financial management
• Relationship management
• Sales
• Outside sales
• Operations management
• QuickBooks
• Recruiting
• Retail sales
• Clerical experience
• Fair Housing regulations
• Typing
• Private equity
• Investment banking
• Supervising experience
• Marketing
• Administrative experience
• Front desk
• Hospitality
• Sales management
• Section 8
• Pricing
• Negotiation
• Purchasing
• Restaurant experience
• Hotel experience
• Medical records
Certifications and Licenses
6683785
August 2024 to August 2029
Called debtors that were delinquent, made arrangements to pick up merchandise. Worked with courthouse to serve writs. Keep the percentage to 5% . Assessments
Work style: Reliability — Proficient
October 2022
Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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