Network Engineer Technical Support

SUMMARY

Dynamic and highly skilled Network Engineer with extensive experience in networking, infrastructure management, and technical support. Proven track record of diagnosing complex issues, and implementing cutting-edge technologies. Strong expertise in enterprise networking technologies, and security protocols, complemented by exceptional problem-solving and communication skills. Passionate about leveraging advanced technologies to deliver seamless and secure network solutions.

PROFESSIONAL EXPERIENCE

Senior Field Application Engineer

AIC Inc. March 2020 – Present

Designed, implemented, and supported complex network and data storage solutions for enterprise clients, ensuring high availability and performance.

Diagnosed and resolved network issues, contributing to enhanced uptime and customer satisfaction.

Conducted training sessions for internal teams and customers, focusing on network optimization and security best practices.

Collaborated with cross-functional teams, including R&D and Product Management, to deliver tailored solutions aligning with client requirements.

Maintained comprehensive documentation, including SOPs and troubleshooting guides, for streamlined network operations.

Production Supervisor

AIC Inc. September 2014 – February 2020

Led a team in assembling, configuring, and testing server, data storage, and network hardware systems for diverse client needs.

Enhanced operational efficiency through workflow optimization and the implementation of quality assurance processes.

Provided technical support to manufacturing operations, reducing downtime and resolving process-related issues.

Collaborated with engineering and product teams to ensure seamless product transitions from design to production.

Product Engineer

Yang Ming Int'l March 2013 – September 2014

Configured and tested network hardware systems, ensuring compliance with client specifications and industry standards.

Conducted troubleshooting for hardware failures, delivering swift and effective solutions to maintain operational continuity.

Provided on-site installation and maintenance support for clients, enhancing system reliability.

IT Technician

Lee Kum Kee (USA) Foods, Inc. April 2008 – February 2013

Installed and configured network hardware and software, ensuring optimal system performance and security.

Monitored and maintained data backups, system logs, and security measures to safeguard critical business operations.

Provided technical support for end-users, resolving hardware and software issues promptly.

CERTIFICATIONS

CompTIA A+

EDUCATION

Bachelor’s Degree in Industrial Automation

South China University of Technology, 1994

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