Reliability Engineer Site

Samreen Ismail Ayaz

Site Reliability Engineer

Dubai, United Arab Emirates +971**-***-**** *********@*****.***

Professional Summary

Skilled Site Reliability Engineer with 13 years of proficiency in Application Support, designing resilient infrastructure solutions and automating processes to ensure optimal performance. Experienced in incident management, cloud technologies, and cross-functional collaboration to drive continuous improvement and enhance system stability.

Work History

CoreCARD Software DMCC, Dubai (FinTech) Senior Site Reliability Engineer 01/2021 – 04/2024

Lead large scale Production operations support of FinTech business applications – Incidents, Bug Fixes, Upgrades.

Execute Incident Response & Management processes for effective handling and resolving of disruptions to restore normal operations swiftly.

Conduct postmortem & Incident Reports for Production outages.

Design, provision, and manage scalable and highly available Microsoft Azure infrastructure services using Terraform Infrastructure as Code (IaC)

Implement Jenkins tool to facilitate continuous integration and continuous delivery (CI/CD)

Automate the configuration changes using Ansible.

Build the monitoring stack for the applications and infrastructure using Prometheus/Grafana dashboards and Splunk tool for effective monitoring, analyzing, and visualizing large volumes of machine-generated data in real-time.

Lead the upkeep of extensive documentation detailing application, monitoring & support procedures in Confluence.

Lead the analysis to improve existing processes, procedures, and methods.

Windows & Linux system administration – upgrades, patch deployments, boot issues

Wirecard Processing FZ LLC., Dubai (FinTech) Senior Site Reliability Engineer 02/2016 - 12/2020

Provide L3 Production support for FinTech applications – Incidents, planned changes, Bug Fixes, Upgrades.

Lead Time-to-time analysis of Applications and recommend operational capability improvements.

Process automation using PowerShell Scripting.

Lead external and Internal Audits with all necessary evidence handy.

Lead Application Migration, on-boarding & off-boarding of clients.

Lead DR Drill activities to ensure smooth recovery of applications in case of disasters.

Provision services on Microsoft Azure Cloud using Terraform to host business critical applications.

Design & develop CI/CD pipeline for server deployment using Jenkins.

Maintain Central Document repository with procedures and standards.

Lead the SRE team of 8 members - remote and on-site.

Windows & Linux system administration – upgrades, patch deployments, boot issues

Microsoft GTSC, India (IT Services) Windows Server Support Engineer 10/2013 – 08/2014

Delivered remote support for Microsoft Enterprise wide clients on Windows Server technologies, Microsoft Cluster technology, including install/ troubleshoot and maintenance, root cause analysis of cluster issues.

Troubleshoot & resolve No Boot/BSOD issues for Windows server and client machines, Boot sector error diagnostics and resolving bug checks, VSS Stack issues, SCCM OS Patch issues.

Managed about 4-5 critical situation calls per day.

Handled Microsoft Windows Activation KMS/MAK issues, experience on Backup, Storage & Disaster Recovery Technologies, Deployment using Windows Deployment Services and MDT, Memory Management, Windows Registry.

Mphasis, an HP company, India (IT Services) Technical Support Analyst 10/2013 – 08/2014

Employed advanced troubleshooting and expert application knowledge to solve system and application problems.

Active Directory users and policy management, Enterprise-wide applications support, hardware, and software installations; Configure and administer Outlook accounts.

Networking (LAN/WAN) troubleshooting, Blackberry Enterprise support, operational support in response to monitoring alerts and resolve issues in timely manner.

Managed over 25 customer calls per day.

Acted as reliable Subject Matter Expert (SME) by providing prompt and accurate expertise to other support agents.

Education

Bachelor's degree in Computer Science & Engineering (B.E) 09/2005 - 06/2009

Visvesvaraya Technological University Belgaum, India

Skills

Incident Response & Management

FinTech Application Support

Prometheus, Grafana, Pager Duty Monitoring/alerting solutions.

Microsoft Azure Administrator [AZ-104] trained.

Terraform

CI/CD Pipeline using Jenkins.

Ansible

PowerShell scripting

Windows & Linux Server Administration

MS SQL Database

Custom

I hereby declare that the above furnished information is true to the best of my knowledge.

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