Information Technology Technical Support

JOSEPH JAMES

***************@*****.*** +1-347-***-**** Staten Island, NY 10314

Summary Information Technology Management Specialist with a proven track record in enhancing system efficiency at the International School of Choueifat. Expertise in technical support and network configuration, coupled with strong problem-solving skills. Consistently resolved complex hardware and software issues, ensuring seamless IT operations and effective supplier coordination. Career goals includes further advancing IT infrastructure to drive organizational success. Skills - Information technology management - Hardware troubleshooting

- Application installations - Software troubleshooting

- Network configuration

Experience Purchasing Assistant 01/2023 - Current

Staten Island Care Center Staten Island, NY

• Purchasing, Suppling medicines, materials and equipment.

• Identified discrepancies between purchase orders, invoices and delivered items.

• Coordinated with suppliers to resolve performance related issues. Information Technology 12/2018 – 09/2022

International Schoolof Choueifat Sultanate of oman

• Maintenance of computer hardware and software.

• Oversaw daily performance of computer system.

• Reviewed requests for service to resolve IT difficulties, documenting and fielding tickets to improve problem solution.

• Configured and tested computer systems, hardware, printers, and other peripherals.

• Evaluated software or hardware to recommend improvements or upgrades.

• Update customer information and account status in the database following each interaction.

• Installed software applications, operating system, and patches on user computers.

• Assisted with network configuration and troubleshooting of LAN and WAN issues. Education Masters: Computer Application 04/2016

Bharathiar University Coimbatore, India

Bachelor Degree: Computer Science 04/2013

MG University Kerala, India

Disclaimer I, Joseph James, hereby declare that all the information given above are true and correct to the best of my knowledge and I bear the responsibility of the above-mentioned particulars. If I will discharge all my duties to the best of my ability.

Joseph James

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