Medical Assistant Front Office

Experience

Education

****-*******

Market Administrative Coordinator, Monogram – Maintaining Providers and nurses schedules and appointments. Customer contact for appointments for dialysis and specialist.

2023-2024

Lead Medical Assistant/Phlebotomist, Village Medical- Room patients in a timely manner keeping provider on task. Refilling medications, problem solving, completing Prior Authorizations, Phlebotomy, injections, front office tasks.

2014 - 2022

Registration/Scheduler II, Honor Health Epic Superuser

As Front office Lead, offer patient centered conflict resolution.

both in person and over the phone. Provide ongoing training for new and existing Registration/Scheduler/Phone staff. Verify insurances obtain necessary information for referrals. As an EPIC system Superuser, offering support to fellow employees of the EMR system.

2010 - 2014

Phlebotomist Laboratory Corporation of America

Proficient in collecting patient blood draws and specimens, ensuring patient safety. Specializing in children and hard stick patients. Able to process practitioner orders, update patient EMR. Notifying provider and/or their back-office staff of any discrepancies in a timely manner.

2009 - 2010

Lead Phlebotomist Mayo Clinic and Hospital

In the hospital setting, proficient in collecting patient blood draws and specimens from ER STATs, all Medical Floors. Contacting providers and nursing staff as needed with critical results. Responsible for Lab schedule for all shifts.

Associates degree 2023

CMA Certification 2023

Phoenix College

Medical Assistant Certificate 2022

Phlebotomy Certificate 1995

High School Diploma 1991

Skills

Empathic Listener

Collaborative Problem Solver

Leadership

Teamwork

Trainer

All levels of phlebotomy

Contact

11501 E Persimmon Ave

Mesa, Arizona 85212

(480) 688--1502

*.*.********@*****.***

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