MEdical assistant
Resume:
Jamicia S. Cook
Bartlett, TN 38002
***********@*****.***
Experience
July 2024- November 2024
One GI/Gastroenterology Health Partners - Patient Scheduling Representative
• Update referral, demographic, and insurance information in the practice management database.
• Schedule office and procedure visits utilizing physician appointment parameters and preferences. Update referral and recall entries in the practice management system.
• Make decisions regarding safe procedure preparation and scheduling based on physician preferences.
• Select preparation information to provide to the patient and provide verbal patient education for procedure preparation to supplement written information.
• Call preparation prescriptions to pharmacy when the patient will be unable to receive the prescription by mail.
• Communicate special appointment follow-up needed prior to the patient appointment to the clinical and/or endoscopy staff. (Examples include anticoagulant/antiplatelet or ICD instruction.)
• Provide patients with the appropriate forms, literature, and instruction.
• Document patient interaction, patient education, or other communication clearly and neatly.
• Communicate operational issues, day to day scheduling conflicts, potential issues with referring physicians
etc. to the Scheduling Manager, Endoscopy Manager, or Clinic Manager as needed.
• Evaluate referrals and direct messages against individual physician preferences and practice guidelines and
initiates patient contact within 24-48 hours of request. Seek physician or manager assistance if referral falls outside of normal parameters.
2
• Notify referring physicians of patient appointments or inability to schedule patients.
• Specialty scheduling included but not limited to: BRAVO, CAP, EMR, ERCP, ESD, EUS, FMT, PEG, PNE, and
Hospital appointments.
• Monitor wait list and reports for follow up appointments after clinic and endo.
• Monitor portal and g-reminders for patient communication.
• Assist with the optimizing use of physician or physician extender time by monitoring and condensing schedules.
• Pick-up tasks and portal inbox messages for central scheduling.
• Process hospital and contact patients for scheduling follow up and send all clinical follow up to the appropriate clinical team member.
October 2020- July 2024
One GI/Gastro One- Medical Assistant/Personal Assistant to Physician
• Measuring and documenting vital signs
• Obtain, verifying, and recording records of health of patients
• Assisting the physician with office visits (including emergencies)
• Managing patient prescriptions and referrals by physician
• Notifying patients of test results and answering patient questions
• Escorts patients to exam rooms and/or throughout the office
• Preparing of examination rooms (including cleaning and restocking of supplies
• Assist patients with dressing and undressing as needed
• Administration of intramuscular and subcutaneous medications as directed by the physician
• Phlebotomy (including completion of the required documentation that is to be processed with all specimens ordered by the physician.
3
August 2020- October 2020
Business Health Solutions/ Carrier - Medical assistant
• Temperature checks for all employees and visitors entering the building at all entryways.
• Directing visitors to the proper locations within the company June 2020- August 2020
Eagle Home Health/Brother- Memphis, Tn- Medical Assistant
• Temperature checks for all employees and visitors entering the building at all entryways.
•Directing visitors to the proper locations within the company May/ 2020- June 2020
Elect Home Health/ Memphis, TN - Medical Assistant
• Daily visitation to patients homes as directed by management
• Light cleaning including laundry, grocery shopping as needed and meal preparation March 2008- June 2009
Regional One/ GICU - Medical Assistant
Assisting the nurses and Physicians will full patient care, including bathing patients, phlebotomy, tracheotomy changes, transferring patients to different floors and to the morgue needed, cleaning rooms and sanitizing equipment as designated by management.
12/2007- 04/2008
Dillards Wolfchase/ Certified Bra Fit Specialist
● Cashier
● Fitted customers for their proper size of bra prior to purchase
● Inventory checks as designated
● Assisted management with special event set up as requested 4
03/2005- 10/2007
AM Diabetes and Endocrinology Center
Medical assistant/ Personal assistant to Dr. M. Qureshi
• Measuring and documenting vital signs
• Obtain, verifying, and recording records of health of patients
• Assisting the physician with office visits (including emergencies)
• Managing patient prescriptions and referrals by physician
• Notifying patients of test results and answering patient questions
• Escorts patients to exam rooms and/or throughout the office
• Preparing of examination rooms (including cleaning and restocking of supplies
• Assist patients with dressing and undressing as needed
• Administration of intramuscular and subcutaneous medications as directed by the physician
• Phlebotomy (including completion of the required documentation that is to be processed with all specimens ordered by the physician.
● Assisted physicians with all thyroid needle biopsies performed in office, and made sure they were sent to the correct laboratory for testing.
Education/ Certification
Remington College, Memphis, Tn- Certified Medical Assistant - May 2005 CPR Certification
03/21/2023 -03/21/2025
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