Customer Service Project Manager

Gabriel Bordones

786-***-**** **.*************@*****.*** DeLand, FL 32724

SUMMARY

Bilingual professional with a background in sales, customer service, and forecasting. Experienced in managing large teams of employees with a focus on driving results and exceeding targets. Skilled in communication, problem-solving, and leadership, adept at fostering a positive work environment and achieving business goals.

SKILLS

Customer service

Sales

Bilingual in spanish and english

Financial records analysis

Forecasting

Data Analysis

EXPERIENCE

Assistant Manager, Enterprise Rent-A-Car, May 2022-January 2024 Orlando, Florida

Reviewed customer feedback and complaints to identify areas of improvement in customer service processes.

Assisted customers in selecting appropriate products or services for their needs. Educated customers about products and services offered by the company. General Manager, Globe Life, April 2020-March 2022 Miami, Florida

Assessed customer needs in order to recommend appropriate life insurance products. Analyzed medical records, financial data, and other pertinent information to assess applicants' insurability.

Provided coaching and mentorship programs for staff members. Trained, coached, and mentored junior sales personnel to ensure success in their roles. Project Manager, Real Estate Development, August 2019-February 2020 Panama City, Florida

Developed and maintained project plans, timelines, and budgets. Negotiated contracts with vendors, suppliers and subcontractors as needed for each project. Managed scheduling of personnel, equipment and supplies throughout the duration of a project.

EDUCATION AND TRAINING

MBA

International Business, St Thomas University, Miami, Florida December 2019

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