Systems Engineer

Billy Mayes

*******@*****.*** • 562-***-**** • LinkedIn • Los Angeles, CA

SYSTEMS ADMINISTRATION SYSTEMS ENGINEERING INFRASTRUCTURE

Committed IT professional with over 10+ years of expertise in delivering high-level technical support, IT service, system administration, and network management. Proven track record of optimizing IT infrastructure, troubleshooting complex issues, and implementing strategic solutions that drive operational efficiency. Adept at leading cross-functional teams, managing large-scale projects, fostering strong customer service and providing end-to-end support to enhance performance.

RELATED SKILLS

●Operating Systems: Windows 7 - 11, Windows Server 2008 - 2024, MacOS 10.8 - 15, Linux Multiple Distros

●Administration Platforms: Azure, SCCM/MECM/MCM, VMware, Hyper-V, MDM via MECM and Intune

●Scripting Languages: Microsoft PowerShell, SQL/MySQL, Bash, VB Script, JavaScript, XML

●Infrastructure: Systems Design, Virtual Desktop Infrastructure (VDI), Storage, Backups, Network Protocols, Troubleshoot System & Implement Solutions, System Administration

●Interpersonal Skills: Problem-Solving, Critical Thinking, Patience, Detail-Oriented, Adaptability, Change Management

PROFESSIONAL EXPERIENCE

Sr Systems Engineer, City of Hope, Duarte, CA 08/2020 – 06/2024

●Supported windows workstation and server imaging and patching via SCCM/MECM and Intune for 34K systems

●Packaged, installed, and updated software for 34K systems using SCCM/MECM and Intune, ensuring seamless deployment and maintaining software compliance across the organization

●Set and provided troubleshooting for Windows local policy and group policy objects (GPOs), enhancing system security, streamlining user access controls, and ensuring strong customer satisfaction

●Administered Active Directory and Azure Active Directory, managing user accounts, permissions, and security policies

●Executed deployment scripts using PowerShell, Bash, and VB Script, automating system configurations and updates

●Installed and provided ongoing support for Linux systems, including Ubuntu, Red Hat 9, Debian, and Mandrake

●Administered mobile devices and set policies via SCCM/MECM and Intune for 1200 devices

Desktop Support Analyst, FilmLA, Hollywood, CA 07/2017 – 08/2018

●Performed Windows system administration for Windows 7–10 and Server 2012 R2 for over 200 systems

●Managed Office 365 installation, administration, and support for over 200 users while also providing technical assistance and leading network upgrades and administration for Cisco/Meraki systems

IT Manager, Miller Kaplan Arase, North Hollywood, CA 11/2014 – 05/2017

●Managed Windows system administration for Windows 7–10 and Server Administration for 2012 R2 for 50+ systems

●Managed Office 365 installation, administration, and support for over 50 systems while also overseeing information technology systems including all system updates

●Supervised 12 techs and admins while coordinating outside contractors and providing overall project management

●Oversaw annual IT budget of $120K, overseeing system design, implementation, and setting IT policies and standards to ensure cost-effective operations and alignment with organizational goals

Systems Integrator, City of Beverly Hills, Beverly Hills, CA 02/2014 – 09/2014

●Designed and integrated the city’s new SCCM platform, ensuring seamless system deployment and improved management of software, patches, and updates across all city departments

●Created and managed OS installation, software, and update packages for desktops and servers, streamlining deployment processes and ensuring consistent system performance across all devices

●Automated system migrations to Windows 10 and system patching for the city emergency management center, projected to reduce downtime by 25% and enhance system reliability for critical operations overall

EDUCATION

Certified Network Professional Certification (CCNP) Cisco Anticipated 2024

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