Data Center Mobile Device

Troy Alexander Gaines

**** ****** **** ****, *** 38A Durham, NC 27707, (919) 251 – 1336, **********@*****.***

Objective

IT Professional with proven success as a Data Center Engineer with extensive VOIP, cable, internet, and digital phone experience, seeking to obtain a position where my existing skills will benefit my employer and I may gain more experience.

Certifications

Project Management Essentials Certified

Six Sigma Certification (White Belt)

ISO Certified Calibration 9001-13485

Education

Bachelor of Science, Cybersecurity, Strayer University, Morrisville, NC, May 2022

Associates of Science, Network Administration, ITT Technical Institute, Durham, NC, October 2014

Relative Skills / Experience

Troubleshooting, implementing, and integrating high-performance technology to meet technical needs.

Consistently exceeded position objectives as a supervisor.

15 years of Cat 5/Cat 6 experience.

10 years Telecom experience.

5 years Cisco Switch configuration.

Highlights

United States Army Combat Veteran (14 years).

Cable Installation Supervisor

Enforced all safety and OSHA policies and procedures, with 9 years of being accident free.

Training instructor to increase productivity, computer literacy and self-sufficiency.

New employee orientation on training procedures and policies.

Career Path

Enviromental Protection Agency (Insight Global), RTP, NC Mobile Device Team October 2023 to Present

Responsibilities include assisting the Mobile Team with an ongoing project as they are switching to a new mobile device vendor.

Receiving, sorting, and labeling mobile devices.

Quality checking mobile devices from the old vendor.

Packaging old and new equipment.

Shipping new equipment out across various locations.

Tracking misplaced or stolen equipment.

Entering and/or verification of device details into various databases.

Remain in compliance with all EPA protocols and training systems.

Verifying and confirming accuracy of the users’ mobile device registration and utilization information in eBusiness on a quarterly basis.

Developing business case justifications for the issuance of mobile devices.

Developing a process to be used as a guide to determine appropriate consequences when inappropriate use of a mobile device is determined.

Monitoring mobile device data and cell usage.

Using a process to review zero usage of mobile devices and business justification to determine whether a device should be terminated.

Notifying users of the procedures to return their mobile device.

DELL EMC/ MW Partners (Contract), Durham, NC, Data Center Engineer September 2019 to September 2023

Work under general supervision in operating computer systems and associated peripheral equipment within a data center or related facility.

Operate one or more computer systems and all associated peripheral equipment within data center or related facility.

Daily interface with customers and system users in the resolution of routine problems.

Catalogs files and libraries, maintains tapes, disks, floppies, CD’s, and assorted items.

Perform routine maintenance and repair.

Handle hardware or software support.

Monitor performance of online systems utilizing software support tools to complete all scheduled jobs in a timely manner Interfaces with appropriate support groups to escalate issues for resolution.

Reassign job priorities according to precedent, policy, and procedure.

Perform preventive and remedial maintenance of servers and storage equipment located in Data Centers.

Maintain a working knowledge of all documented response center procedures, including disaster recovery and escalation procedures.

Research ongoing problems utilizing all available diagnostic tools.

Provide operational support for systems hardware, peripherals and software within data centers and related facilities.

Responsible for floor space allocations and related rack and rack peripheral infrastructure build out.

Generate and communicating Data Center metrics.

Management of data center.

Perform routine maintenance and repair and may handle hardware or software support.

Focus on decommissioning and commissioning.

Amazon RDU Distribution Center/ Anistar Technologies. Durham, NC, IT Data Center Lead Technician May 2019 to September 2019

Assembled network and server cabinets.

Installed and verified patch panels.

Installed and terminated fiber according to schematics.

Installed bonding straps and jumpers in accordance with project protocol.

Installed Intelligent Rack PDUs.

Performed hardware maintenance on HP ML/DL/SL series servers.

Followed all schematics and plans according to projected timelines.

Assembled, installed, and serviced Panduit Networking Hardware.

Cisco Systems/ Basic Solutions. Durham, NC, Data Center Engineer May 2018 to May 2019

Maintained a working knowledge of emerging trends in the Data Center industry.

Deployed end-to-end networks for the deployment of UC of UCS.

Built, configured, and / or upgraded new or existing all system components in accordance with customer approved functional design requirements.

Tested and validated system functionality. Prepare and submit reports on the progress and status of all testing procedures.

Experienced using lab equipment, scopes, spectrum analyzers, Microsoft Word, Excel, Tera-Term, PuTTY, and Cisco Jabber.

Provided input to development of new products with a focus on Professional Services.

Performed project-based engineering, designed, installed, and troubleshot data center networks.

Documented as-built based on deployment.

Worked with the overall engineering team to successfully implement voice, video, and data network solutions.

LAN routing and switching configuration and deployment in an enterprise environment.

UC on UCS deployment for clients

Jira trained and qualified.

Provided data center network engineering consulting services, including assessment, design and implementation of network, storage, compute, and core networking environments.

Assisted clients through planning, design and implementation of data and voice communications networks.

Developed comprehensive graphical and text-based design documentation and effectively manage the implementation process from design to customer acceptance.

Arris Technologies/ Google. Durham, NC, Decommission Engineer August 2017 to April 2018

Detailed CO Engineering, Documentation, CO Infrastructure, Process Improvement, MOPS.

Installed/removed mini-BDFB, Rectifiers, Fuse Panels, Patch Panels (high density fiber patch panels).

Installed/removed racks, cabinets on raised floors, slab floors.

Removed DC power cable from BDFB’s, Mini-BDFB’s and all related safety procedures.

Knowledge of ESD guidelines.

Decommissioned/installed Infinera, NSN, Alcatel/Lucent, Adva, Juniper routers.

Proficient with laptop and windows applications.

Upgraded Canon Large-Format Color Inkjet Printers.

Google Fiber/ One Pat Systems, Durham, NC, Data Center Engineer October 2016 to August 2017

Installation Technician

Employed as a low voltage technician to serve Google Fiber customers.

Installed data and voice services through fiber optics.

Configure Wi-Fi, telephones, and internet up and running.

Installed televisions and video as necessary.

Pulled, ran, installed, terminated, and punched down fiber optic, coax, Cat5e and Cat6.

Installed and configured patch panels, MDF and network drops.

Placed, installed, and configured digital equipment.

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