Customer Service High School

MATTHEW CROWDER

Denver, CO • 720-***-**** • ********@*****.***

CompTIA Security+ Certified Professional

Dynamic and adaptable professional, passionate about cybersecurity and experienced in resolving technical issues effectively. Proven ability to swiftly learn new technology and complex systems to enhance operational efficiency and security. Skilled in optimizing workflows and system functionality, particularly in high-pressure environments. Proactively embrace training and self-improvement to transition seamlessly into cybersecurity roles, driven by a professional passion to secure digital interactions and empower users with knowledge of stringent security protocols.

Knowledge, Skills & Abilities:

Incident Management Cybersecurity Operations System Administration

IT Infrastructure Support Threat Intelligence Vulnerability Management Project Coordination

Pen Testing Security Event Monitoring Security Awareness Information Technology Resources

Interdepartmental Coordination Data Integrity Troubleshooting Customer Service Strategic Thinking MS Office

Professional Work Activities

Equipped with a keen interest in security operations and IT support, along with comprehensive cybersecurity knowledge, ready to undertake the following responsibilities:

Contribute to maintaining infrastructure integrity by facilitating in-depth investigations into cyber security breaches.

Optimize and sustain IT infrastructure performance by maintaining desktops, laptops, and virtual machines.

Conduct integrity and reliability checks on networks, systems, and applications to assess security infrastructure.

Improve security event and incident management systems by liaising closely with senior security personnel.

Assist in deploying impactful corrective measures to mitigate security risks identified through internal security assessments.

Education & Certifications

GEORGE WASHINGTON HIGH SCHOOL; Denver, CO High School Diploma

Computer Magnet Program for all 4 years of high school, Student Computer Administrator

CompTIA Certified Professional, CompTIA Security+ (2024)

UNIVERSITY OF DENVER; Denver, CO Cybersecurity Boot Camp; Finished Course with an (A: 95.38%) (2023)

Professional Experience

UBER LYFT 2021 – Current

Driver

Maintain optimal repeat customer rates by delivering superior customer service and driving operational excellence to consistently achieve 5-star ratings across both platforms. Skillfully utilize advanced IT platform technology to streamline route management and optimize travel efficiency, thereby reducing wait times and improving customer satisfaction.

Excel in interpersonal communication as evidenced by regularly receiving customer commendations for being approachable and responsive; demonstrate adeptness at navigating challenging GPS scenarios to ensure accurate destination arrival.

COORS FIELD 2022

Suite Food Production Supervisor

Applied a proactive approach to leadership by balancing discipline with open communication to facilitate innovative problem-solving and improve operational strategies.

Successfully ensured top-tier service and satisfaction by frequently interacting with high-level corporate executives to maintain optimal customer interface.

SOUTHERN FOOD SERVICE; Golden, CO 2017 – 2021

Executive Chef

Coordinated effective utilization of IT resources across all departments in the food service division. Efficiently managed in-house IT issues including regular updates and maintenance of the POS system to ensure operational continuity and data integrity. Proficiently utilized Microsoft Word application to create weekly meal plans.

Advanced to Executive Chef within one year due to exceptional leadership and operational management

EARLS KITCHEN 2015 – 2016

Line Cook

Exhibited strong capability to administer technology-driven operational processes by swiftly acquiring hands-on skills in a sophisticated computer kitchen management system.

Contact this candidate