Project Management Technical Support

Natalia Sepulveda

Evanston, IL *****

*******************@*****.*** / 410-***-**** /

EDUCATION

Midwestern Career College, Chicago, IL Expected May 2025

Associate of Applied Science in Marketing GPA: 4.0

Relevant Courses: Marketing Research and Behavior, Advertising and Promotions, Project Management, Global Business Perspectives, Business Operations, Personal Selling, Internet Marketing, Business Ethics and Analytics, Computer Applications for Business.

Universidad de La Salle, Bogotá, Colombia May 2019

Bachelor of Business and International Relations GPA: 3.8

WORK EXPERIENCE

LATAM AIRLINES, Bogota, Colombia

Operation Analyst September 2020 - August 2021

Administration of Operational Handbooks for the Cargo and Ramp Operations (MOC - MOT) to comply with the highest safety and quality standards of the airline.

Creating bulletins and communications to report any modifications in the operation of cargo aircrafts at the Latam Airlines in English, Spanish and Portuguese.

Technical support and bulletin publications to Cargo Operations areas throughout the LATAM network.

Monitoring and managing several projects at the same time, deadlines, and prioritization.

Improving the operational processes, optimizing the operation workflows, creating visual reports to relate the company's KPIs.

AEROSAN S.A, Bogota, Colombia

Team Leader in Export February 2019 – August 2020

Developing innovative solutions to operational challenges Coordinated and supervised teams of 10+ employees, ensuring alignment on goals and deadlines.

Task assignment and accompaniment on cargo flights, data verification, review of documents and load packing sheets, analysis of load packing according to the type of aircraft, verification of documents for dangerous goods on aircraft.

Working closely with different teams to achieve company goals.

Creating reports to present information and development of the operation.

Effective communication with international branch members of the LATAM network in Spanish and English.

SKILLS

Certifications: Google Project Management Certificate, Certificate in Personal Data Protection – Avianca, Certificate in Dangerous Goods Category 8, Certificate of English for Business – Howard Community College.

Computer: Microsoft Office (Word, Excel, PowerPoint), Looker Studio, SurveyMonkey.

Technical and Analytical Skills: Analytical skills, creative thinking, and multicultural perspective to contribute to dynamic marketing teams, Market Research Strategies, Data Analysis and Reporting, Brand Management, Global Logistics and Distribution, Export Procedures, Business Negotiation Skills.

Interpersonal and Leadership Skills: Product demonstration, Team Leadership, Project Management skills.

Language: Proficient in Spanish and English

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