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Christine M. Johnson

Castroville, TX *****

Mobile: 210-***-****

Email:***********@*****.***

Vaco Talent and Solutions - Homesite Insurance

*/**** - */**** - ******** position

Consultant

Performs necessary rating and coding for quotes, new business, renewals and policy changes. Maintains working knowledge of state-specific processing procedures and processing systems, pricing guidelines and eligibility and team concepts.

Maintains a consistent quality and quantity of work at prescribed standards. Identifies and prioritizes own work according to prescribed standards. Reviews and corrects validity errors for assigned production. Nationwide Insurance

08/2018 to 12/2021

Farm Processing - Processor 1 - 08/13/2018 to 01/01/2019 Senior Processor - 01/01/2019 to 03/25/21

Insurance Services Commercial Property - 3/25/21 - 12/10/21 Recommended peer source for any questions regarding Farm, business auto, umbrella, and inland marine. Performs necessary rating and coding for quotes, new business, renewals and policy changes. Maintains working knowledge of state-specific processing procedures and processing systems, pricing guidelines and eligibility and team concepts.

Maintains a consistent quality and quantity of work at prescribed standards. Identifies and prioritizes own work according to prescribed standards. Reviews and corrects validity errors for assigned production. Took 30-60 calls per day. Worked closely with underwriting to make sure Commercial policies were staying in compliance. USAA

08/2017 to 8/2018

Insurance Policy Services

Deepened and retained member relationships through needs assessment and solution offerings from USAA products and services. Identified member events to provide solutions on products and close on product sales that meet the member's needs and facilitate the member's financial security. Empathized with members and provide offers & solutions to make it easy for members to acquire a USAA product. Responded to and completed member requests. Nationwide Insurance

01/2014 to 08/2017

Farm Processing - Processor 1 - 07/20/15 thru 08/04/2017 Lead intern- 10/31/16 thru 12/9/16

Recommended peer source for any questions regarding Farm, business auto, umbrella, and inland marine. Performs necessary rating and coding for quotes, new business, renewals and policy changes. Maintains working knowledge of state-specific processing procedures and processing systems, pricing guidelines and eligibility and team concepts.

Maintains a consistent quality and quantity of work at prescribed standards. Identifies and prioritizes own work according to prescribed standards. Reviews and corrects validity errors for assigned production. Powersports Member Care Representative II – 01/6/14 thru 07/20/15 Complete and process all necessary state forms

Reduced customer call backs by creating hassle-free and simple interaction for the caller Diagnosed customer issues and provided solutions while using a structured thought process to achieve results while balancing customers’ need within company guidelines Was part of a pivot team that helped with auto department during the peak season EDUCATION

High School Diploma – Waco High School

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