El Paso Customer Service

Richard A. Perrotto **** Montana Ave El Paso Texas 79902

847-***-**** ********@****.***

OBJECTIVE: A challenging career in a management position in the public relations, or payroll field. To implement my experience and coordinate activities of staff and convention personnel. To assist in maintaining and to establish cost and quality standards. To maximize profits and to help educate and train employees or clients to exceed their expectations.

EXPERIENCE: ADP – Automated Data Processing El Paso, TX Senior Control Representative May 05, 2018 – to Present GMMC, CX, DMO & IMP

Coordinate all phases of Quarter Desk, Ledger and/or Masterfile research, reruns, hot banking and adjustments.

Identifies, researches and corrects errors pertaining to clients' payrolls and utilities, as well as coordinates complex transactions often involving other Control functions,

Client Services and Production. Reviews all daily and weekly reports to identify out of balance conditions.

Ensures update and completed balance tapes are forwarded to San Dimas for processing. Submits job and client tapes to computer operations for processing.

Customer Service Representative Level 1- January 25, 2016 –May 05, 2018 MAS CORE

Provide proactive and ongoing support to clients on the workforce portal via email and telephone.

Support assigned clients to ensure accurate data input for new hires, terminations, new or update deductions, garnishments, maintenance changes and timely submission / processing of client payroll.

Understand pretax concepts for example taxable wages, pre-tax deductions, state tax set ups, research / resolve client Payroll and tax issues. Work with other ADP products such as, 401K, Ezlm, HOD, TOPS, SAP and assisting other business units to ensure proper settings and resolve integration. .

To manage statistical value with the company by maintaining adherence to schedules, to provide stellar service reflected in transactions surveys, to use ADP works for multiple resolutions, maintain intake of call volume while providing solutions and exceeding the client’s expectations. Hilton Corporation Events Department. Chicago, IL

Administrative Assistant April 2004 to May 2015

Coordinating conferences with in a 1544 room hotel with 225,000+ square feet of conference space.

Studied management methods in order to improve workflow, simplify reporting procedures and implement cost reductions.

Coordinated the collection and preparation of operating reports. Including all finance reports for the client and Hilton Finance department.

Review and answer all correspondence with clients and housing representatives from around the world.

Collect housing numbers from OnQ Room and Inventory program and allocate inventory pick up reports to all clients and enter data into forecaster reports for managers.

Compile information from contracts and start introduction letters for Managers. Calculate and process final bills and process credit applications for clients. Complete all post reports.

Hilton Corporation – Security Department Chicago, IL Security Officer November 2003 – April 2004

Executed daily operations of security throughout the Hilton Hotel and surrounding property.

Wrote, designed and produced reports of situations that occurred during the shift. Support staff required for events and functions within the Hilton Hotel.

ACCOMPLISHMENTS:

Teamwork – Hilton Chicago

Team Member of the Month, recognized among 800+ employees.

Nominate two additional times for the employee of the month.

Energy Committee - Social Responsibility Member - Help coordinate charity events for the Hilton Chicago Hotel Team.

Sufficient in OnQ R&I, Front Desk Operation Program, Financial Management Systems, OnQ Insider, Hilton University Programs. Word Perfect and Excel Programs

Local Engagement & Diversity Committee member

LGBT Committee member

El Paso Sun City Pride 2020-2021 Director of Volunteers

El Paso Sun City Pride 2020-2023 Director of Festivals

Roar Award recipient for stellar customer service

9.75 total yearly average transaction surveys by clients

Most MyMoments awarded August 2017 by my peers El Paso MAS

DUCATION:

University of Texas at El Paso El Paso, Texas

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