Microsoft Office Suite, Help Desk, Ticketing System, Azure

James Omoerah

415-***-****

************@*****.***

github.com/jamesomoerah

linkedin.com/in/james-omoerah-83a06327a/

EDUCATION

CourseCareers IT Professional Certification CourseCareers CERTIFICATIONS

CourseCareers IT Professional

PROJECTS

Project: Implementing a Help Desk Ticketing System (osTicket) using Azure Virtual Machines Source: github.com/jamesomoerah/ticket-lifecycle

Platforms and Technology Used: Azure Virtual Machines, osTicket, IIS Project: Implementing Active Directory (On-Premises) in Azure Source: github.com/jamesomoerah/configure-ad/blob/main/README.md Platforms and Technology Used: Azure Virtual Machines, Active Directory, PowerShell Project: Exploring Azure and Networking Concepts

Source: github.com/jamesomoerah/azure-network-protocols/blob/main/README.md Platforms and Technology Used: Azure Virtual Machines, Network Security Groups, WireShark EXPERIENCE

Company: Technical Support and Customer Success Representative 03/2024 - 12/2024 Title: Gita Valley

● Helping customers with issues about orders and general inquiries.

● Troubleshooting subscriber software (migrating 200+ weekly subscribers) and streamlining logistics systems.

● Designing a new web layout for a better customer experience. Company: Retrovert 12/2019 - 01/2024

Title: Paid Media Analyst & Growth Marketing Specialist.

● Responsible for creating and managing advertising aligned with the brand identity, organizing creative responsibilities within the department, ensuring the brand aligns with the company vision, and managing the company's community directory on Discord.

SKILLS AND TECHNOLOGIES

Microsoft Office Suite, Help Desk, Ticketing System, Azure, Network Security Groups, Firewalls, ACLs (Access Control Lists), Virtual Machines, Virtual Networks, Cloud Computing, Active Directory, File Permissions, Windows 10, Customer Service, Desktop Support, Salesforce, Jira, Zendesk

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