Operations Manager Security Team

Qaayenaat Kahlon

SURREY, BC V*R *V* 778-***-**** *****************@*****.***

Summary

Accomplished Security Operations Manager with a strong track record at Genesis Security Services, recognized for significantly enhancing team efficiency and safety protocols. Proven expertise in security team management and communication has consistently elevated guest satisfaction and service excellence. Dedicated to creating a secure environment through innovative strategies, with extensive experience training personnel and conducting thorough site patrols. A personable leader skilled at engaging diverse communities, ensuring a welcoming atmosphere while maintaining safety standards. Skills

Service Excellence

Communication and interpersonal skills

Teamwork and management skills

Proficient in Digital Tools

Security team management

Access systems and patrol

Safety and security procedures

Experience

SECURITY SUPERVISOR 10/2023 - Current

Genesis Security Services - Vancouver, BC

Oversaw fast-paced front desk operations and guests' needs at a busy facility. Provided training for new security personnel on safety protocols and emergency response plans. Facilitated communication between security team and other departments for a cohesive environment. Executed security rules and procedures, and calmly and promptly escorted non-compliant individuals out of the building.

Coordinated with law enforcement and emergency responders during security incidents. Communicated and enforced compliance with state and local laws while emphasizing company standards of professionalism and safety.

SECURITY GUARD 11/2023 - 04/2025

Asteya TAC-1 Protective services - Vancouver, BC, BC Collaborated with team members to address urgent issues promptly to safeguard assets. Answered alarms, investigated disturbances, and contacted law enforcement personnel to escalate crises.

Evaluated and created action plan reports, forwarding complex problems to higher authorities. Wrote reports outlining thefts, unauthorized access violations, or other unusual occurrences to help support later criminal or civil actions.

Monitored CCTV systems to ensure thesafety and security of premises. EVENT SECURITY GUARD AND SITE PATROLLER 01/2023 - 01/2025 Genesis Security Services - Vancouver, British Columbia Patrolled assigned areas to detect criminal activity and provide public safety. Ensured all alarms were functioning correctly at the end of each shift. Assisted in emergency evacuations when necessary.

Adhered to daily patrol schedules to support a consistent security presence throughout the property. Provided escorts for employees entering and exiting the building after hours. FOOD AND BEVERAGE MANAGER 02/2023 - 07/2023

Mylora Golf Course - Richmond, BC

Oversaw selection, ordering, and inventory controls of wine, beer, and alcohol program Built stronger wine list aligned with trends, improved credibility of restaurant's program and raised profitability per glass.

Provided training on proper sanitation techniques as well as safety protocols to restaurant personnel. Evaluated and analyzed levels of guest satisfaction and focused on continuous improvement and innovative foodservice solutions.

Supervised activities of dining room staff to maintain service levels and support guest needs. SALES ASSOCIATE 10/2022 - 02/2023

Coach - Tsawwassen Mills, B.C

Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.

Prepared merchandise for sales floor

Rotated stock and restocked shelves to maintain product availability and store appearance. HOSTESS AND SERVER 05/2022 - 01/2023

Inchins Bamboo Garden - Surrey, BC

Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.

Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.

Education

Kwantlen Polytechnic University - Surrey, BC Associate of Arts Psychology, 08/2024

Skills

Security Operations Experience

English Fluency

Microsoft Excel

Adaptability and time management skills

Languages

English:

Native/ Bilingual

Punjabi:

Native/ Bilingual

Hindi:

Native/ Bilingual

French:

Limited

Activities and Honors

Supervisored at events such as TED TALK 2024, Grey cup festival 2024, AOFAS Annual conference 2024, KPMG 2024, LNG and several more events at Vancouver convention center

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