Support Specialist It
Resume:
EDGAR R. RINCON
Miami, FL
*********@*****.***
PROFESSIONAL SUMMARY
I.T Specialist and Programmer with over 15 years of experience, holding a degree in Computer Science. A team-oriented, detail-focused professional adept at consulting with management, engineering, and technical staff to clarify program intentions, resolve issues, and recommend modifications. Proficient in configuring security settings and access permissions for diverse groups and individuals.
SOFTWARE SKILLS
Visual Basic.NET, C++, JavaScript, Python, CCS, HTML, SQL, MySQL, Tableau,
Networking Essentials, Windows 7,10 thru win365
ArcGis 9.0, ArcView, ARC/INFO,
MS Access, OSF1,
UNIX, LANs, TCP/IP,
Microsoft SQL,
Exchange Server
PROFESSIONAL EXPERIENCE
Customer/IT Support Specialist June 2021 – Present American Airlines
Provide customer support during flight check-in at Kiosk and terminals. Identify, diagnose and provide resolution of problems related to Kiosk, terminals and printers. Provide preventive support of systems used during passenger check-in.
Take a hands-on approach to a wide variety of issues with any and all hardware and software used by passengers and team players.
Take pro-active approach of all hardware and software functionality utilized during peak hours to focus on preventive measures to support maximum utilization of all resources, providing best possible outcome during check-in and re-booking. Ensuring all scanners, terminals, bag check-in hardware is functional to provide a timely passenger check-in.
During downtime, conduct preventive maintenance on all hardware used by team players and passengers. Provide new employees with proper training and passenger services eligibility services.
IT Support Specialist 2011 – May, 2021 AditUsa
Provided tier 1/2 (help desk) problem identification, diagnosis and resolution of problems. Provided support for the dispatch of systems and hardware problems.
Took a wide variety of issues with end users and configure, deploy and manage Windows operating systems.
Took complete ownership of all support duties. Ensuring tickets are handled correctly and quickly. Provide support to IT systems including day to day operations, monitoring and problem resolutions for all of the client, server, network devices as well as mobile devices. Provide after-hours and on-call support.
Junior Systems Administrator 2008 – 2011 HB Rita inc.
Managed network servers and technology tools.
Setup accounts and workstations. Monitor performance and maintain systems according to company requirements. Troubleshoot issues and outages. Ensured security through access controls, backups and firewalls and upgraded systems with new releases and models.
ACCOMPLISHMENTS
Assisted in setting Elections Department network to SPCC's networks’ backbone for online access using cisco hardware; conducted training of remote media site users to access Elections Display System, as well as; participated in election night troubleshooting and of network components Programmed coding for Child Development System and Voter Registration System and analyzed user request for GIS projects using ARC/INFO, as well as creating Dade County Elementary, High School and Fiber Optic Network coverages and generated GIS adhoc request.
EDUCATION & CERTIFICATIONS
AWS DevOps certification April, 2024
CompTIA A+, Network+, Security +, Linux + Certified
AWS Cloud Practitioner. Solutions Architect Associate certified December 2023
Associate of Science in Cloud Computing. December 2024
Miami Dade College
Bachelors of Science, Computer Science June 2001
New York
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