Customer Service Packaging Operator

LOYD D. ESQUIBEL

E-mail: **************@*****.***

Cellphone Number: +966*********

Cardinal St. Batingan Binangonan Rizal

PROFESSIONAL SUMMARY

Experienced hospitality professional with a background in Hotel and Restaurant Management and Tourism. Skilled in food and beverage service with comprehensive training from Makati Rotary Club Foundation and TSA. Proven track record of excellence in customer service, recognized as Employee of the Month and Employee of the Year at Rosewood Hotel. Diverse work experience in roles ranging from Butler at Corniche Rosewood Hotel in Jeddah to Captain Waiter at Al Faisaliah Hotel in Riyadh. Dedicated to delivering exceptional service in fast-paced environments. WORK EXPERIENCE

Butler October 2023 – Present

Suad Hussein Juffali

Currently providing exceptional service in a dynamic environment, focusing on guest satisfaction and efficient food and beverage delivery. Collaborating with team members to maintain high standards of service and ensure a pleasant dining experience. Engaging with customers to build rapport and enhance their overall experience. Butler March 11, 2007 – May 10, 2013

Corniche Rosewood Hotel, Jeddah, Saudi Arabia

Provided personalized and attentive service to high-profile guests, ensuring their needs and preferences were met with the highest level of care. Managed daily tasks, including room preparation and special requests, to enhance the overall guest experience. Developed strong relationships with guests, leading to repeat visits and positive feedback and learning Captain Waiter June 10, 2006 – March 10, 2007

Al Faisaliah Hotel, A Rosewood Hotel, Riyadh, Saudi Arabia Led the dining service team, overseeing food and beverage operations to ensure exceptional guest satisfaction. Trained and mentored junior staff on service standards and customer engagement techniques. Managed guest interactions, resolving issues promptly to maintain a high level of service.

Waiter August 12, 2005 – March 20, 2006

Persian Kebab, Makati City

Delivered high-quality service in a fast-paced environment, taking orders and ensuring timely delivery of food and beverages. Engaged with customers to enhance their dining experience and promote menu specials. Maintained cleanliness and organization of the dining area. Waiter August 10, 2003 – August 15, 2004

Kulinarya Kitchen, Rockwell Branch, Makati City

Provided excellent service to guests while ensuring their dining needs were met efficiently. Assisted in managing reservations and seating arrangements during peak hours. Collaborated with the kitchen staff to ensure accurate and timely food service. Waiter March 10, 2003 – July 17, 2003

New World Renaissance Hotel, Pasay Road, Makati City Supported dining operations by taking orders and delivering food and drinks to guests. Maintained high standards of service and cleanliness in the dining area. Assisted in training new staff on service protocols and restaurant policies. TRAINING ATTENDED

• Basic Course on Food and Beverage Service Training Makati Rotary Club Foundation, Inc

July-September 1999

• Food and Beverage Suggestive Sales

TSA

November 2, 2011

• Chaine Des Rotisseurs Dinner

November 2, 2011

PROFESSIONAL CREDENTIALS

• Bachelor’s degree of Hotel and Restaurant Management and Tourism AWARDS AND HONOURS

Achievements:

• I consistently demonstrated exceptional service skills, earning the Employee of the Month title at Rosewood Hotel in February 2012 for my outstanding dedication and commitment to guest satisfaction.

• I was honored with the Employee of the Year award at Rosewood Hotel in March 2013, recognizing my leadership, high performance, and significant contributions to enhancing the guest experience.

Dear Sir/Ma’am:

I am writing to express my interest in exploring any available positions within your esteemed establishment in Finland. With over a decade of experience in the hospitality industry and a strong background in Hotel and Restaurant Management and Tourism, I am eager to bring my skills and passion for service to your team.

Throughout my career, I have developed a comprehensive understanding of the hospitality sector, holding various roles that have honed my abilities in customer service and guest relations. As a Butler at Corniche Rosewood Hotel in Jeddah, I provided personalized service to high-profile guests, ensuring their needs were met with the utmost care and attention. This experience enhanced my ability to manage multiple responsibilities while maintaining a high level of professionalism. In my previous role as Captain Waiter at Al Faisaliah Hotel in Riyadh, I led a dining service team, overseeing food and beverage operations and training junior staff. My dedication to excellence was recognized with awards, including Employee of the Month and Employee of the Year at Rosewood Hotel, demonstrating my commitment to enhancing the guest experience. Currently, I am employed as a Butler at Suad Hussein Juffali, where I focus on providing exceptional service and ensuring a pleasant dining experience for all guests. My experience in various establishments, including Persian Kebab, Kulinarya Kitchen, and New World Renaissance Hotel, has equipped me with strong customer engagement skills and the ability to work collaboratively with team members.

I am enthusiastic about the opportunity to contribute to your organization and deliver outstanding service to your guests. I am open to any available positions where I can utilize my expertise and contribute positively to your team.

Thank you for considering my application. I look forward to the possibility of discussing my qualifications further and how I can support the success of your establishment. Sincerely,

Loyd D. Esquibel

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