Customer Service Front Desk

Ebony Gallaway

Brooklyn, NY • 347-***-**** • *************@*****.***

SUMMARY

Over 25 years of work experience. Working in industries such as Customer Service, Personal Care Aid, Receptionist, Cashier, and most recently, Ticket Agent. SKILLS

• Customer Service • Time Management • Counting • Attentive to Detail

• Front Desk • Phone Answering • Public Announcing • Reporting WORK EXPERIENCE

HALLMARK AVIATION SERVICES LP 10/2022 - 10/2024

Ticket Agent Queens, NY

• Examined passenger documentation to determine destinations and to assign boarding passes.

• Traced lost, delayed, or misdirected baggage for customers.

• Checked baggage and cargo and direct passengers to designated locations for loading.

• Provided boarding or disembarking assistance to passengers needing special assistance.

• Conferred with customers to determine their service requirements and travel preferences.

• Announced arrival and departure information, using public address systems.

• Determined whether space is available on travel dates requested by customers, assigning requested spaces when available.

• Assembled and issued required documentation, such as tickets, travel insurance policies, and itineraries. LIFESPIRE INC 03/2017 - 11/2020

DSP (Direct Support Professional) New York, NY

• Taught health or hygiene practices while administering basic health care and medical treatments.

• Performed housekeeping duties, such as cooking, cleaning, washing clothes or dishes, and errand running.

• Planned, shopped for, and prepared nutritious meals.

• Prepared and played games and prepared and participated in educational activities. EAGLES SECURITY INC 11/2012 - 12/2016

Security Guard Brooklyn, NY

• Locked doors and gates of entrances and exits to secure buildings.

• Answered incoming and outgoing calls, alarms and investigate disturbances.

• Circulated among visitors, patrons, and employees to preserve order and protect property.

• Greeted guests and checked their identification documents. EMPLOYMENT HISTORY

Lead Toddler Teacher LAPETITE ACADEMY Alexandria, VA 12/2006 - 09/2012 Receptionist/Switchboard Operator MAZDA DEALERSHIP Alexandria, VA 04/2004 - 11/2006 Aide/Caregiver VITALIS HOME HEALTH CARE SERVICES Springfield, VA 12/2000 - 02/2004 Receptionist/Aide BRONX PSYCHIATRIC CENTER Bronx, NY 06/1997 - 10/2000

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