Customer Service Administrative Assistant
Resume:
Anna Kruse
Customer Service Associate I
Profile
I am an initiative-taking
Customer Service Associate with
extensive organizational skills. I
am looking for a new career
path to challenge myself and
learn new skill sets. I graduated
from Central Washington
University with a Bachelor of
Science in Business
Administration degree majoring
in General Business. I am looking
for a long-term job at an
excellent company.
Contact
PHONE:
WEBSITE:
(24) Feed LinkedIn
EMAIL:
*************@*****.***
EDUCATION
Central Washington University
2019 – 2022
Bachelor of Science in Business Administration
Majoring in General Business
GPA- 3.0
Green River College
2016 – 2018
Associate degree
WORK EXPERIENCE
Cintas Fire Protection / Customer Service Associate I September 2023– Currently employed.
My responsibilities are answering customer phone calls, efficient data entry, billing & filing invoices with additional notes if needed, scanning reports into the system, processing new accounts and gathering customer information for the sales team, making outbound customer calls to schedule sprinkler and alarm repair jobs, creating service visits in our computer software when appointments are confirmed, understanding alarm/sprinkler/backflow reports and sending them to customers when asked for, resolving customer issues, calendar entry/planning, scheduling inspections if needed, understanding which service visit should be used or made, updating customer contacts, scheduling next available service calls, helping national account receptionist with scanning documents, understand how to navigate inspections in excel, updating and paying attention to detail with notes/onsite contacts etc.
Heritage Bank / Customer Service Associate I
Dec 2022–August 2023
My responsibilities for this role were providing excellent customer service, ordering checks for customers when requested, understanding the banks policies & procedures, maintaining responsibility for my cash drawer while following proper balancing procedures, helping customers with withdrawals, deposits, loan payments, cashier checks, credit card payments, printing starter checks, & closing accounts. Properly opening and closing branch, identifying customer accurately and answering phone calls and organizing filing cabinets when asked.
Pizza Hut / Assistant Manager
Jan 2022–Dec 2022
My responsibilities were opening/closing store properly, performing daily cash counts, preparing the store in the mornings, helping my team with cooking when needed, resolving customer complaints, training new employees, counted weekly inventory/ placed inventory truck orders, establish team priorities, and monitors employee performance.
SKILLS
• Attention to Detail
• Multi- tasking efficiently
• Extremely Organized
• Easily adaptable / adaptive learner
• Time management skills
• Effective Communication with customers/ team
• Data analysis
• Critical Thinker/ analytical person
Contact this candidate