Customer Care Quality Control
Resume:
A registered pharmacist with a robust background in the healthcare sector, bringing a
wealth of experience and expertise gained during my internship training, I have honed my skills in providing comprehensive pharmaceutical care and contributing to the seamless functioning of a healthcare team.
livia health
pharmacist customer care may 2024 - Present
DR. EMMANUEL KIMEU
PROFESSIONAL EXPERIENCE
KEY COMPETENCIES
live:.21b2e809fd96ae05
***************@*****.***
Nairobi, Kenya
Key Contributions:
● Conducting virtual patient consultations to enhance patient education, safety, adherence, personalized medication management therapy, and improved health outcomes.
● Collaborating with interdisciplinary teams to coordinate care for patients with complex needs, ensuring safe and effective medication use
● Monitoring patient feedback and clinical data to drive quality improvement initiatives and ensure compliance with telehealth regulations and medical insurance policies.
● Conduct compliance and risk assessment.
● Implementing and optimising telehealth platforms, improving patient access to pharmaceutical services and streamlining interactions.
● Assisting in implementing and optimising the Livia platform to streamline patient interactions.
●Analyzing and verifying prescriptions from virtual clients to ensure accuracy, safety, and compliance with regulatory guidelines.
● Billing insurance providers for pharmaceutical services, ensuring proper documentation and adherence to billing standards.
● Dispensing medications accurately and organizing timely client deliveries, enhancing customer satisfaction and accessibility.
●Providing virtual clients with personalized pharmaceutical care and medication counselling, promoting adherence and positive health outcomes.
● Collaborating with the delivery team to ensure seamless logistics and timely delivery of medications.
Drug Inventory Management Drug Delivery Mechanisms Pharmacy Operations Management Regulatory Compliance Pharmaceutical Research Drug Formulation and Compounding
pharmacist incharge at Makindu medical hospital Jan 2024 - April 2024 volunteer at comet health care limited July 2023 - dec 2023
● Preparing and submitting regulatory documents to ensure compliance with the pharmacy and poisons board guidelines.
● Reviewed product labelling and promotional materials to ensure adherence to regulatory standards and accurate representation of product information
● Collaborated with research and development, quality assurance, and marketing teams to ensure regulatory requirements are integrated throughout the product lifecycle.
● Provided support in managing the product registration chain
● Performed regulatory intelligence management in Kenya and Congo
● Supported the registration of new medicines in the East African region
● Maintained and updated regulatory databases to track submission statuses and monitor regulatory timelines.
● Maintained compliance with regional and various nationality guidelines on medicines registration and maintenance in the market
● Conducted compliance risk assessment
● Provided support for pharmacovigilance, quality control, relationship management,
●Conducted routine quality checks on raw materials, intermediates, and finished products to ensure compliance with Good Manufacturing Practices (GMP) and regulatory standards
●Collaborated with the quality control team to identify and address deviations, ensuring product quality and safety.
Successfully managed pharmaceutical operations in a busy hospital setting, ensuring efficient service delivery and optimal patient care. Conducted regular ward rounds in collaboration with healthcare teams, providing expert pharmacological input to enhance patient outcomes. Actively participated in clinical decision-making by reviewing prescriptions, monitoring drug interactions, and ensuring appropriate medication use for inpatients. Implemented inventory management systems to maintain stock levels and minimize medication shortages in a high-demand environment. Trained and mentored junior pharmacy staff, fostering professional growth and adherence to hospital protocols.
Pharmacist intern at new lemuma pharmacy may 2023 - July 2023 Gained hands-on experience in pharmaceutical manufacturing processes, ensuring compliance with Good Manufacturing Practices (GMP) and quality control standards. Assisted in the production of various pharmaceutical products, including tablets, capsules, and liquid formulations, ensuring adherence to safety and quality protocols. Contributed to the preparation and review of batch records, ensuring accurate documentation of production activities and regulatory compliance. Participated in the validation and testing of raw materials, intermediates, and finished products to ensure they met established quality specifications. Collaborated with the quality assurance (QA) and production teams to investigate deviations, analyze trends, and implement corrective actions. Gained experience in inventory management, ensuring proper storage and handling of raw materials and finished goods.
Assisted in maintaining cleanliness and organization in production areas, contributing to maintaining a controlled environment for manufacturing operations. pharmacist intern at comet healthcare limited march 2023 - may 2023 Gained hands-on experience in dispensing prescription medications, providing counseling, and offering health advice to a diverse patient population. Assisted in conducting medication reviews, identifying potential drug interactions, and recommending appropriate dosage adjustments under the supervision of a licensed pharmacist. Played an active role in patient education by explaining proper medication use, potential side effects, and lifestyle modifications to improve health outcomes. Participated in managing inventory, ensuring the timely restocking of medications, and maintaining accurate records of sales and stock levels. Contributed to the development and implementation of health campaigns (e.g., vaccination drives, blood pressure screening) to raise public awareness of common health issues. Collaborated with other healthcare professionals to ensure patients’ needs were met and medication therapy was optimized.
Strengthened communication skills by engaging with patients, addressing their concerns, and providing personalized advice and support.
Bachelor of Pharmacy class of 2020
Clinical Trials and Research
Pharmaceutical Regulatory Affairs
kenya methodist university
Good Manufacturing Practice.
EDUCATION & CERTIFICATIONS INTERESTS
kabaa high school
intern at jaramogi oginga odinga hospital
Gained comprehensive clinical pharmacy experience by assisting in the management of medication therapy for a wide range of inpatients and outpatients in a busy hospital setting. Conducted regular ward rounds with healthcare teams, providing pharmaceutical input on drug therapy management, monitoring for adverse drug reactions, and ensuring optimal drug use. Counseled patients on proper medication use, dosage instructions, side effects, and interactions, enhancing patient compliance and understanding of their treatment plans. Participated in medication review processes, identifying potential drug-drug interactions and contraindications, and ensuring that prescribed therapies were in line with evidence-based guidelines.
Assisted in inventory management, ensuring the efficient distribution and replenishment of medications in the hospital's pharmacy.
Worked closely with the multidisciplinary team to improve patient outcomes, contributing to the development of patient-specific therapeutic recommendations. Gained experience in the preparation and dispensation of medications, ensuring adherence to hospital protocols and regulatory requirements.
Participated in educational initiatives for patients and staff, including promoting awareness about common diseases, treatments, and the importance of medication adherence. July 2022 - feb 2023
REFERENCE
comet healthcare
limited
Clive Nyabari
Phone:
job
Quality assurance officer
kenya methodist
university
Joel obuya
Phone:
Job
lecturer
English
LANGUAGES
Short courses
kiswahili
livia health
felix omayo
Phone:
job
quality assurance officer
attending pharmaceutical
conferences
swimming
participating in community
wellness programs
Contact this candidate