QA Manager
Resume:
SUJITHA S *********@*****.***
Quality Analyst Manager, SFPCTM +91-909*******
Objective
Intend to build a career with a leading corporate along with committed and dedicated people, which will help me to explore myself as well as contribute to the growth of the organization. Willing to work as a key player in challenging and creative environment.
Employment History
Aequalis Software Solutions, Chennai: - Quality Analyst Manager – Aug’20 - Present CML Media Softwares, Chennai: – Lead Quality Analyst – Apr’16 - Apr’20 Quscient Technologies, Chennai: - Senior Software Engineer – May’15 - Apr’16 Olive IT Services, Cochin:- Senior Software Engineer – Apr’11 - Mar’15 Reubro International, Cochin:- Software Tester – Dec’09 – Apr’11 Professional Summary & Key Skills
● 14 years of experience in Software Testing which includes 7 years of managing QA team of maximum size of 20.
● Certified in SFPC (Scrum Foundation Professional Certificate).
● Certified Scrum Master with 3 years of experience leading Agile teams to deliver high-quality software solutions.
● Active member in Agile ceremonies, including Sprint Planning, Daily Standups, Sprint Reviews, and Retrospectives for a team of 30 developers, testers, and designers.
● Good at handling Onsite-Offshore model projects.
● Good experience in handling the US clients via mails and calls.
● Generated, analyzed and presented test results to Product Delivery teams.
● To the team of 30, executed the new software process introduced by the client.
● Planned and monitored execution of the work assignments for the Quality Assurance Team.
● Defined testing strategies based on the due dates and project requirements.
● Worked cross-functionally with other managers to streamline operations (Agile Integration Team).
● Define and track quality assurance metrics such as defect densities and open defect counts. Defects Leakage Monitoring – Defects leakage are monitored closely and have the metrics collected to educate and train the team on Quality.
● Prepare reports to communicate involvement and results of quality assurance activities.
● Test Management: Ensure that testing activities are effectively integrated with other project activities, such as development and deployment.
● Defect Management: Manage the end-to-end defect lifecycle, from identification to resolution. Analyze defects to determine root causes, prioritize defects based on severity and impact, and facilitate defect triage meetings.
● Work with Project Managers to develop project schedules and allocation of resources.
● Hire, train, and supervise software quality assurance staff members and Interns.
● Worked closely with Development and Product managers to estimate the test effort and develop release schedules.
● Managed all aspects of QA staff, including performance reviews and hikes
● In Final Panel to recruit new joiners for the team.
• Agile Frameworks: Scrum, Kanban
• QA Expertise: Functional Testing, Test Strategy Development, Defect Management, Test Case Design
• Tools: Jira, Confluence, HP ALM
• Soft Skills: Leadership, Coaching, Conflict Resolution, Stakeholder Management, Team Facilitation
• Certifications: Scrum Foundation Professional Certificate (SFPC), ISTQB Certified Tester
Other Skills: Agile Metrics Reporting, Test Process Improvement, Cross-functional Collaboration, Risk Management, Metrics Reporting, Process Improvement, Defect Leakage Monitoring, Root Cause Analysis
1. Project: LAVA
The Land Administration Company (LAC) is a Canadian-owned and operated organization delivering innovative, world-class land administration solutions to governments and jurisdictions across the globe. With a proven track record of success and a team deeply experienced in land management projects.
Prime role in the Sprint Planning meetings for analyzing the sprint tickets to be allocated in the current sprint and upcoming sprint
Prepare and conducted Test Readiness Review and Test Result Review in the start and end of the sprint to the respective stakeholders.
Interacted with the clients and gather information of the new features and continue the coordinate with the development team in implementing the feature.
Allocate tester to the respective sprint tickets based on their past experience and history in the project. And decide the QA sprint activities required for the sprint.
Decision maker whether the current sprint is eligible to be deployed in UAT and Demo environment.
Create the manual testcase framework for the team and have them draft the testcases and will have a final review.
Experience in managing the subcontractor who works for the organization.
Prepared Test Plan for Performance Testing and represented management to the client for further proceedings.
Additionally working in Project Management role for 3+years in coordinating the project flow throughout the team.
Service Provider of web hosting services having more than 500 professionals in offices in the United States, Philippines & India. It is the all-in-one solution for local business owners – equipping them with an HTML5, mobile-responsive website and an ever- expanding product suite that gives them the power to tell their story and reinvent their digital presence.
1. Project: Mopro-CRM (Salesforce)
A complete CRM application merging with Mopro lead forms. Implementation, support & client cases are implemented in very systematic manner. Email communications, contact merging under same account, Authentication & authorization rule, Priority task allotment, Account customization & Analytics reports are designed in high-end service cloud architecture Core Competencies
Professional Experience
Aequalis Software Solutions
CML Media Softwares Lead Quality Analyst
Preparing, Test scenarios, Test cases, Test execution reports, Defect Reports
Created data migration check list and field mapping documents
Validating the Integration between Salesforce to recurly and vice versa.
Validate SFDC workflow rules, Approval process and event triggers
Worked closely with Development Team and Tech Architect to resolve quality issues
Taking Status Call with the Business architect for everyday issues and enhancement closing
Ensure application meets Business requirement and often do the regression for end-end flow
2. Project – e-Commerce
It is a e-Commerce store where any kind of product can be bought from the comfort of home through the internet via either desktop or mobile. During checkout the customers are provided with various coupons and discounts on each purchase. The carriers USPS, UPS & FedEx are been used for shipping. And customers are provided with mutiple payment gateways to complete their transaction. Provide an interface for the users to easily register themselves with the carriers USPS, UPS & FedEx.
Familiarity with Order Management, Inventory Management, and Item Management systems
Interacted with the clients and resolved the Product Support tickets for them in a short time span.
Created and executed Functional and System Test cases manually.
Performed Smoke, Regression, Ad-Hoc, Functional, Business Rules testing.
Created Test Plans, test scenarios and test cases.
Coordinated between the BAs, Development team to fix the major issues.
Performed both Mobile (iOS and Android) and Web testing. 3. Testimonial Collector:- Allows the client to measure their customer satisfaction for consuming their products and services. This helps client to receive testimonials or reviews directly from their customers and take appropriate actions to improve client's business, keep the customer happier and earn their loyalty. Graphical analysis is done based on the survey response obtained. 4. Social 365 and Social Discovery - The project is to build a tool for Business owner to plan/organize and schedule their calendar for one whole year by in order to increase their business by posting posts (Pins & RSS) in different social platforms. The targeted audience for this Social 360 is the Business owners who want to increase their social media presence.
QuScient Technologies is an award-winning full-service provider of innovative technology solutions for Higher Education institutions globally. The company employs more than 500 professionals in offices in the United States, the United Kingdom and India. Provides consulting, process audit, and business process outsourcing services to universities and colleges around the world.
Project – Enrollment CRM (ECRM)
ProRetentionTM Enrolment CRM is a unique CRM product for Higher Ed that has been thoughtfully designed to help admissions and marketing teams achieve their Quscient Technologies Senior Software Engineer – QA recruitment goals. The system lays the foundation to build strong relationships with prospective students and guide them through the enrolment process. A prospect mobile app enables students to submit enquiries, track status, connect through social media and get campus information using their mobile devices.
Performed Smoke, Regression, Ad-Hoc, Functional, and Business Rules testing.
Created Test Plans, test scenarios and test cases.
Coordinated between the BAs, Development team to fix the major issues.
Conducted project related training sessions for the co staffs.
Created and executed Functional and System Test cases manually
Have trained the new resources of the project.
Project – eAudIT (KPMG)
eAudit is an application used by auditors of KPMG worldwide for performing auditing for their clients. eAudIT provides fully electronic activity based Audit functionality. It is intended to enhance partner usage and improve Audit efficiency through the repurposing of data and improved ability to customize workflows. Testing is performed in the United States regional settings.
Performed End of the day (EOD) Status reporting to Onsite leads.
Handling the offshore team (team members includes professionals from other organizations too) and sending daily team status report to onsite lead.
Conducted project related training sessions for professionals in other organizations
Support for team members outside the organizations
Established co-ordination between Onsite and Offshore team.
Created and executed Functional and System Test cases manually
Used HP Quality Center for Defect management and tracking of the issues and enhancement for the applications.
Performed Smoke, Regression, Ad-Hoc, Functional and Business Rules testing.
Have trained the new resources of the project.
Declaration
I hereby declare that the information furnished above is true to the best of my knowledge and I bear the responsibility for the correctness of the above- mentioned particulars.
Chennai Sujitha S
Olive IT Services Senior Software Engineer – QA
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