Customer Service Representative

Nicole Winston

**** ********* **. ********* **** San Antonio TX, 78229 830-***-**** *********@*****.***

Objective

Resourceful Call Center Representative who consistently meets and exceeds productivity goals. Proven capacity to troubleshoot issues to resolve issues quickly. Maintains a high level of professionalism, patience and efficiency to minimize customer dissatisfaction and increase customer loyalty.

Skills & Abilities

● Ability to analyze and troubleshoot complex problems, then propose solutions or recommendations.

● Expresses thoughts clearly, listens carefully, and replies appropriately to reduce misinterpretations or miscommunications to improve customer satisfaction.

● Effective decision making to assess a situation, propose alternatives, and chose the best option.

Experience

Customer Service Representative

Harland, Clarke/ USA Staffing

From October 2024 -December 2024

Assisted customers to enroll and set up online banking.

Answer all calls in a timely manner.

Answer also calls for general info and transfer to appropriate area or bank branch.

Customer Service Representative

Alorica / April 2023 -August 2024

●Work as a partner with a major banking institution, Bank of America

●Assisted with credit card applications.

●Handled large call volume and made customers happy.

●Customers say " I am friendly, professional, and they appreciate all I do. "

Conduent/ 2020- 2023

●Assisted with different states and different benefits

●Used one call resolution

●Large volume of calls daily

QTC / Maxim healthcare August 2020-December 2020

●assisted military active and inactive with expediting medical appointments

●Transferring to appropriate case specialist for assistance

●Handling large call volume

●Able to reduce volume to zero in queue

CUSTOMER SERVICE REPRESENTATIVE CARENET 2018 - 2020

● Handled inbound and outbound calls for various medical insurances.

● Helped members with assessment surveys, scheduling medical appointments, and information on medical screenings available to them.

● Informed members of various member benefits.

CUSTOMER SERVICE REPRESENTATIVE TRANSCOM 2016 - 2017

● Promptly and methodically responded to customer inquiries to identify and resolve issues with initiative and good judgment.

● Multi-tasked systems while providing service and resolving customer issues, upgrades, etc.

● Handled inbound calls from prospective clients and tried to turn those prospects into paying customers.

● Regularly received commendations from management and customers on high level of customer service.

● Awarded Employee of the Month.

CREW LEADER SONIC DRIVE-IN 2010 - 2016

● Responsible in providing comprehensive training and team development in accordance to the company’s operating standards in providing quality food and excellent customer service in a clean and safe working environment.

● Monitoring crew members and carhops, taking the appropriate action to address various employee issues that may arise at the workplace.

● Maintained high standards of customer service during high-volume, fast-paced operations.

● Took initiative to find extra tasks when scheduled duties were completed.

REFERENCES

Available upon request.

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