Customer Service Security Clearance
Resume:
Roy L. Ware, PH.D.
Jacksonville, Florida 32218
**************@*****.***
Seeking a position as an Instructor with Lockheed Martin. PERSONAL STRENGTHS AND ACCOMPLISHMENTS
• A self-starter who is organized by fast-paced working environment.
• Committed to exceptional customer service satisfaction with national & International exposure.
• Logistics/Supply” Spearheaded and successfully completed over 50 Chinook
(CH-47) & Blackhawk (UH-60) aircraft and other transient aircraft phase inspections and airframe structural configurations changes for operational support of various Middle Eastern NATO missions.
• University of Wyoming / Kent State University (NCAA Athletic Scholarship)
• PHD Degree in Education at North Central University
• Top Secret Security clearance / Six SIGMA Black Belt Certifications
• Proficient in Microsoft Suite (Word, Microsoft Excel, Power Point) Lead Employee Development Specialist
Boeing Company Seattle, WA
March 2022 to Present
Conduct learning delivery using various methods, techniques, and platforms for first-line leader onboarding. Provide valuable learning consultation services as a subject matter expert (SME), offering extensive professional and technical assistance in formal classroom settings and on-the-job training. Demonstrate problem-solving skills and deliver necessary training, and lead the way in problem resolution and process improvement. Continuously expand expertise to ensure adaptability across the collective statement of work (SOW). Ensure compliance with regulations and standards, guaranteeing that learning delivery meets commercial, government, regulatory, and organizational specifications. Emphasize safety precautions in all learning activities. Contribute to functional development as an SME, supporting organizational growth and success. Utilize creativity and problem-solving skills to edit existing solutions or develop temporary ones for unique and urgent business needs. Maintain a positive and constructive learning environment for all.
Aviation Maintenance Mentor / TACAIR (Air
Force) Program SAIC Company/ Kabul,
Afghanistan
June 2019 to March 2022
• As Principal Training and Development Trainer I am responsible for the
(IMS) tracking system. Responsible for the analysis, design, and development of learning solutions and learning content in a customer facing environment, problem solving skills to design learning solutions that are aligned with the customer’s goals and business requirements. In this role, I accept responsibility for training the Afghan officers, I help them development timelines and help them run their aviation maintenance job in a more efficient and timely manner. I also taught them to demonstrate tactical planning and critical thinking skills. Aviation Maintenance Mentor-WTA Program
Raytheon Company / Camp Marmal, Afghanistan
May 2018 to May 2019
As site Supervisor of the Principal Training and Development Team I was responsible for the analysis, design, and development of learning solutions and learning content in a customer facing environment, problem solving skills to design learning solutions that are aligned with the customer’s goals and business requirements. In this role, I accept responsibility for managing and training the Afghan officers, I help them development timelines and help them run their aviation maintenance job in a more efficient and timely manner. I also teach them to demonstrate tactical planning and critical thinking skills. Line Aircraft Mechanic/Operator Technician - Battle Space Flight Services (BPS)
Bagram Afghanistan
January 2017 to January 2018
• Maintenance and troubleshooting of the MQ9 Drones
• Drone Launch and recovery
• Fuel and de-fuel aircraft
• Operation of Drone surveillance system
• Conducted technical analysis
• Provide technical training and product briefing
Field Services Engineer - Lockheed Martin
Yuma AZ / Kabul Afghanistan
May 2016 to December 2016
• Provides flight support: interpretation of surveillance systems.
• Products; O&M on aerostat avionics, acoustic sensors, ground sensors.
• Operation of EO.IR sensors, pay loads, radar systems military and telemetry radios.
• Conducts preventative maintenance, troubleshooting, and repair of mechanical equipment.
• O&M of aerostats and mooring systems in support of the Persistent Threat Detection System.
• Conducted technical analysis
• Recommends actions to coordinate product solutions
• Provides technical training and product briefings Distribution Manager / Aviation Maintenance - Tech L3 Vertex Kabul, Afghanistan
September 2013-January 2015
• Demonstrating a high degree of initiative, excellent communication, and strong knowledge for site planning, integration, and execution of all the company's contract program requirements to manage the company's three main operating sites based in Afghanistan.
• Support Equipment issued and received parts for fixed and rotary wing aircraft
• Provided liaison with site management, Gov't representatives, USAF/AAF Senior leadership and program management.
• Developed strong diplomatic and enhanced leadership skills while thoroughly cross training of team Members.
• Promoted personal development and maintained compliance with occupational safety requirements to promote the facilities quality improvements.
Supply Technician / Field Engineer - DynCorp International Inc Dallas, Texas / Shindand, Afghanistan
September 2012 -September 2013
• managed several thousand aircraft parts, weapon armament supplies, personal protective gear, and basic administrative supplies and parts in support of NATO Counter Narcotics Operations missions in the Middle East region and abroad.
• Tested and troubleshot units with government multimeters to make sure units were up to regulation.
United States Military Iraqi Base Headquarters – Multiple Positions Balad, Iraq
March 2009 - September 2012
• Operational Specialist - Coordinated tracking, manifesting, created security badges, & scheduling flights.
• Housing Manager - Managed and placed military and civilian personnel in AMC living quarters, securing classified documents for high-ranking officials.
• Biometric Clerk - Single-handedly interviewed, screened, and created biometric security badges for foreign nationals, contractors, and highly classified military personnel.
L-3 Vertex Aerospace – Multiple Positions
Oklahoma City, OK Bagram AFB, Afghanistan
August 2006 - August 2008
• Supply Technician- Manages over five thousand bench items & PLL. Working directly with Phase Teams in supplying & issuing parts for scheduled Phase aircraft.
• Aircraft Maintenance Technician/Mechanic- Performs cutting, form fitting and assembly of various metals, plastics, and composites. Complies with airframes service changes, bulletins, contractor and vendor drawings and repair manuals. Performs Non-Destructive Inspection (NDI) checks, corrosion control/prevention, and chemical tests. Removes and replaces damaged corroded fittings, rivets, screws, bolts, and other types of fasteners. Installs reinforcements and patches on ribs, skins, etc... Stress relieves scratches by burnishing and buffing areas. Operates and maintains Aviation Ground Support Equipment (AGSE). Keen knowledge with aircraft phase books, technical bulletins, special tools, parts requisitions, and tracking maintenance trends & Army Technical manuals/IETM publications.
Lear Seiger
Houston, TX / Camp Anaconda, Iraq
August 2006 - August 2008
• Maintenance Supervisor/Property Book/Transportation - Performs accurate inventory management. Coordinates superb accountability of Government, Associate Contractors property.
General Electric Corporation
Jacksonville, FL
February 1994 - December 2004
• Telecommunications Operator/Supply & Safety Officer - Effectively maintains and provide shipment of exciters utilizing 6 Sigma & LEAN processes. Maintaining 11,000 serviceable line items.
United States Navy (Active Duty)
• Operations/Supply Clerk - Responsible for performing data entry functions, logistics processes, and managing over 100 personnel performing duties in ordering parts, shipping, and receiving parts.
TECHNICAL CERTIFICATION / SKILLS
• International Passport; eligible for Secret clearance (Current)
• Federal Communications Commission (F.C.C). License# 001*********.
• SIX SIGMA BLACK BELT Certification
SOFTWARE
• Microsoft Excel; Access, Outlook, PowerPoint, Word, Windows XP, Vista, 2007
• Adobe
• "Service Pack Updates" for virus protection on various computer equipment and biometric devices.
EDUCATION
Doctoral / PHD - Education - North Central University (Sports Management) Honor Roll 3.8 GPA
Master's Degree - MBA - American Inter-continental University Dean's List & Honor Roll 3.5 GPA
Bachelor’s Degree - Business Management - Jones College of Jacksonville, Florida
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