Safety Coordinator Customer Service

Jimmy M. Nguyen

***************@*****.*** 862-***-****

MANAGEMENT / OPERATIONS / RECRUITMENT

Goal-oriented, productive performer with strong communication, recruitment, managerial, logistics and problem-solving strengths. Able to make good hiring decisions, increase productivity and reduce costs.

Skills: Bilingual (Vietnamese and English), Fast learner proficient in Excel, Word, Adapt, Tenstreet, Qualcom, AS400 knowledge, Windows and Outlook. Good computer, math and accounting abilities.

PROFESSIONAL EXPERIENCE

PROFESSIONAL DRIVER 2015- Present

Uber & Lyft

.Ensured that customers arrived safely and timely to their destination while creating customer satisfaction.

.Managed routes through the use of Android app technology.

.Created Excel spreadsheets and maintained files to track mileage, maintenance, and miscellaneous expenses.

TRANSFORCE, Springfield, VA 2011 – 2013

Operations Supervisor / Recruiter, Union, NJ

.Successfully recruited, prescreened, interviewed, hired and oversaw truck drivers for staffing agency. Ensured all DOT files for employees were in compliance; conducted annual file reviews.

.Hired 50+ drivers in 2012. Consistently met or exceeded objectives; received a good performance review, bonus and raise. Proactively monitored and managed performance issues.

.Knowledgeable of company Adapt IT system. Monitored driver time sheets. Prepared weekly payroll lists for 36 drivers and transmitted to Accounting. Handled related A/R; reviewed customers’ account status and statement trial balance weekly; performed collections as needed.

.Managed A/P as related to as fuel receipts, EZ-Pass, tolls and other driver expenses and reimbursements; prepared weekly report.

.Managed and resolved customer service issues; adjusted accounts. Maintained good customer relations. Visited major customers within the territory.

.Reviewed all accident reports and provided to corporate office. Followed up on accidents to ensure driver got drug testing within 24 - 48 hours.

.Commended for being an “energetic and positive employee” with strong knowledge of local transportation, driver’s needs and demonstrated ability to build a driver pool.

KEYSTONE FREIGHT CORP., Secaucus, NJ 2001 – 2009

Recruiter (2003 – 2009)

.Promoted to recruit drivers for NE regional and other divisions handling freight transport for major retailers. Interviewed applicants, performed comprehensive background checks and ordered drug screening tests. Make hiring determinations to ensure quality candidates.

.Won company-wide “Best Recruiter” Award for August - September 2006.

.Effectively recruited 200+ drivers since 2003 in a highly competitive hiring environment. Helped potential candidates become eligible for hiring.

Transport Coordinator (2001 – 2003)

.Scheduled and dispatched 30+ drivers transporting vendor pickups and deliveries for distribution center and Kmart stores in Northeast region. Solved problems and provided customer service.

.Used Qualcom to communicate with and verify the location of drivers. In charge of monthly audit and review of drivers’ logbooks. Ensured drivers had correct license, registration and insurance.

.Requested and monitored Comcheck payments. Issued fuel cards. Monitored daily fuel costs.

.Assumed responsibility for managing drug tests, background, employment and driving record checks of potential new hires.

EDUCATION

Bachelor of Science, Business Finance, NEW JERSEY CITY UNIVERSITY, NJ, 1993.

Honor: 4 year scholarship

References available upon request.

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