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Support Specialist Help Desk

Location:
Harlingen, TX
Posted:
January 17, 2025

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Resume:

Manuel Ybarra 956-***-****

**********@*****.*** 1118 Bluebird Ave, McAllen, TX 78504

EXPERIENCE:

Cocolevio LLC

Current role:

Enterprise Help desk Dell/Boeing Remote

Active Directory experience, reset password, troubleshooting printers, computers and tablets, Remote desktop connection,VMware, Asset inventory, mobile phone support, Outlook 2019, Office 2019. Citrix application. Printers, Global protect, M365, teams. US Attorney's Office 09/08/2019- 01/15/2020

System Support Specialist

Active Directory experience, reset password, troubleshooting printers, computers and tablets, Remote desktop connection,VMware, Asset inventory, computer takedown and setup. SCCM image, Rightfax, For the record. DVD AND CD burning. Iphone setup and email setup. Airwatch administration.Sharepoint Installing rack equipment. Polycom Phones, Office 2016,Office 365, VTC equipment setup.Adobe, Cisco Anyconnect.

Dynamic Campus/TSC 10/08/2018 - 08/2019

Computer Support Specialist

Password reset, troubleshooting printers, computers and tablets, Kronis imaging, data backup, outlook 2016, server 2013, word 2016, Office 365, Active Directory, Remote desktop connection, Asset inventory, computer takedown and setup, KACE ticketing, Map Network drives, Create patch cables. Train staff, faculty, and students with office and other college related software.

DISH Network 5/7/2017- 10/01/2018

Customer Service Representative ( Awarded DISH Tune in 2 U Award) Answer incoming calls from both new and existing DISH customers Dedicated to resolving customer inquiries accurately and efficiently, while ensuring customer satisfaction with DISH products and services. Farmers Insurance Corporate Office Austin, TX 10/08/2016-3/31/2017 Help Desk Analyst

Essential Job Functions: Received approximately 50 inbound calls a day. Troubleshooted Windows 7,8,10 issues, Printer, Driver, and Scanner issues, Diagnosed and resolved web based sales software issues within Internet Explorer, Utilized a knowledge base with corporate chats to research problems, incorporated a positive customer experience, while managing time efficiently and effectively.

MASTEC Inc. 4/10/2016-10/06/2016

Cellular Expert-Sprint Direct 2 You (Greater Austin/San Antonio, TX Area) Provide expert customer service to clients while setting up new phones and upgrades. Answered any questions customers may have had regarding new phones. Keep up to date records of inventory. Took pride in my excellent performance while always keeping safety while driving at the top of my list.

Tangoe Inc. 10/08/2012/-4/06/2016

Helpdesk Specialist (Austin, TX)

Provide phone and email support for end user business professionals Use proficiency with customer support issues to deal with mobile device activations, advanced troubleshooting, customer orders through portals, competent in mobile technology and have experience testing performance, quality technical ability, efficiency, and system knowledge Applied Materials/ Pan Asia Contractor (Austin, TX) 08/03/2011-4/22/2012 Desktop Support Tech

Resolved user issues, Experience with imaging computers, migrating to Windows 7, Windows 7 support, Office 2010 Support, Remedy Ticketing system, XP support, Hardware issues, Warranty Calls, Run advertise.

Time Warner Cable 01/05/2011-7/29/2011

Technical Support Representative

Responded to technical service inquires in a timely fashion Efficiently analyzed issues and provided logical solutions Identified trends to ID of emerging issues

Clark, Thomas, & Winters (Austin, TX) 10/12/2008-7/10/2010 User Support Specialist

Monitored and Maintained Right-Fax users and applications on Console Server, diagnosed computer issues using PC tools and software, communicated with end users about problems with PC and peripherals (Desktop & Laptop). Installation and control software, system configuration, recovery of failed systems and maintenance of hardware and software, mobile messaging and handheld support for users.

Office of the Texas Attorney General (Austin, TX)

Child Support Division 08/09/2005-4/25/2006

Network Support Technician

Installed and troubleshooted cabling for new projects and insure proper wiring standards were applied, communicated with users to resolve any problem with computer Checked user rights in Novell and added users from computer to server 2003 domains as well EDUCATIION:

Network Information Management- Completed 96 Credit Hours

(Texas State Technical College Harlingen, TX)

SKILLS:

Good knowledge of TCP/IP, Wireless, Win XP, 7, 8, 10, OFFICE 2003, 2007, 2010, office 365, Ghost Imaging, Task Sequence Imaging, training, active directory, Sanction software, imagenow, corel, lotus notes,Bio Pdf, Adobe Suite, PDQ, Skype, Snagit, workspace, sccm imaging. Outlook, Global protect VPN, Citrix, WebEx, Skype, Teans, and much more



Contact this candidate