Sales Representative Customer Service

John N. Harlan Chicago, IL 847-***-**** **************@*****.***

Self-starter, goal-driven and versatile team player able to assess needs and problem solve to help meet customer needs. Proven ability to execute against a plan and achieve targets and goals.

PROFESSIONAL EXPERIENCE

Regional Carrier Sales Representative – MoLo Solutions, Chicago, IL July 2023-Current

Integral member of Midwest team for carrier sales and logistics management.

Daily coordination of inbound/outbound activity to identify profitable lanes for load optimization such as scheduling, material, and capacity.

Communicated with customer teams and client sales teams to ensure that each shipment strategically complied with industry-set shipment parameters including location tracking and proper on-time scheduling.

Supported a collaborative work environment with an emphasis on delivering customer support.

Strategically identify lane routing optimized for efficiency-focused operations.

Maintained proper shipment practices, aligning with current industry trends, and daily analysis to improve best-practiced operations.

Carrier Development Representative, Echo Global Logistics, Chicago, IL Aug 2020-June 2023

Grew a book of business in a fast-paced, dynamic industry, created connections and secured shipment connections while managing a high volume of outbound/inbound calls to create more development in our client network.

Cultivated prospective clients and generate future business leads (200+ per week)

Covered monthly and weekly scheduled shipments on a consistent basis with carrier dispatchers and owner operators (30 per week)

Developed repeat carrier base of 20-25 carriers covering consistent repeat freight on crucial customer lanes.

Sold book of business of 100+ loads per month.

Prospected and negotiated with potential new clients for my portfolio of carriers (20 per day)

Information Systems Procurement Analyst, Medline, Northbrook, IL Aug 2019-Aug 2020

Managed 35-40 internal requests per day of hardware, software, devices and other specific instruments.

Resolved internal customers IT issues and managed requests through SAP systems.

Coordinated credit functions, processing requests, employee requests, accounts payables, and purchase orders.

Marketing Analyst/Intern, Amplify HR Management, Lincolnshire, IL Fall 2018

Provider of human resource services. Held job while completing degree at DePaul University. Conducted cold calls, business development, analyzed marketing statistics, and created marketing content for company website.

EDUCATION

Bachelor of Arts, Public Relations and Advertising, DePaul University Dec 2018

Relevant Coursework: Advertising Portfolio, Humor in Advertising, Creative Concepts,

Copywriting, NSAC-AAF Campaign Competition, Writing for Public Relations

Member, DePaul Adventors, Advertising Club

Varsity Volleyball, All State, Deerfield High School

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