Supply Chain Project Delivery

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JYOTI SINGH

Brampton, Ontario 416-***-**** E-mail: *********@*****.***

PROFESSIONAL PROFILE

Industry Experience – Insurance, Retail (ePOS) & Supply Chain (WMS-MA), eCommerce (WEB, EFT, Bank Settlement, Shopping Cart, ePayments), Order/Invoice processing, Payroll/Benefits, eHealth care-Medical (Clinical & Billing), OneStream CPM & Forecast, digital, UX & mobile Extensive project delivery experience:

• 10+ years of IT project management experience of establishing, refining processes/templates per projects/customer satisfaction and stakeholder needs, milestones, Organization vision

• 10+ years of team leadership and project delivery experience of managing .3 to 1+ Million project budgets and reported to IT AVP, IT VP, Sales & Marketing VPs

• Management of Training, coaching, mentorship & Conflict resolution, Performance Reviews

• Forecast, resource rollercoaster, assignments distribution, stakeholder’s expectations, negotiation, task prioritization and communication management (reporting) experience

• Management of project delivery: Agile (Azure DevOps), Iterative, Waterfall

• Data integration processing via complex applications/systems-Interfaces/API/Batch

• Test environment/region allocation, coordination per project needs and inflight initiatives

• 10+ years of process improvement and audit management (internal/external) experience

• Collaboration in working with cross functional teams, multi-vendors and customers

• Community service to students: Teach, mentor, coach and assist in projects/assignments Domain Knowledge Tools & Technologies

• Insurance Policy Management &

Investments

• Retail – ePOS, WMS (MA) Supply Chain

Inbound, Outbound & Inventory mgmt

• Commission & Compensation

• Financial Reporting, Workday

• MS Project, Microsoft Office, Visio,

PowerPoint, Excel-V Lookup, pivot tables

• Accounting – Receivable/Payable,

General Ledger, EFT, Settlements

• Payroll & Benefits, PeopleSoft, LMS

• eHealth – Clinical/Billing US/CDN

• eCommerce – Web, EFT (Bank)

• Shopping Cart, ePayments (KUBRA),

Bank Consolidation, AML, LMS

• CRM & Loyalty programs, Power BI

• ITMS – Tickets/Issues Reporting

• Files: Inbound/Outbound, EFT

Encryption, Decryption

• Data Analytics, Root cause, problem

Solving, onshore-offshore team mgmt

• SDLC - Agile, Iterative, Waterfall

• Projects: Initiation, Planning, Execution,

Monitor/Control, Closure & Warranty

• Scope, Time, Schedule, Milestones, Budget,

Resources & Quality management

• Timesheets & invoices, Presentations

• SmartSheets – Schedule & Reporting

• Risk, Dependencies, Impediments mgmt.

• Azure DevOps Gitlab, Saas, Cloud, CI/CD,

SOAP UI, Postman

• Zeplin Angular Web framework

• Siteimprove (Web-accessibility/Security)

• MS SQL Server, Oracle, JBOS, DB2, ODBC

• Android, Mobile, iOS, ERP, Linux, UX

• Web Services, API, Interfaces, COTS

• Test: Strategy, Plan, Scenarios/cases

• Testing: Functional, integration, UAT

• Defect Tools: ALM, JIRA - Confluence

• Templates, Process Improvements, TMMi

Audit (Inter/Ext) & regulatory compliance

2 P a g e

EMPLOYMENT HISTORY

Organization : Ascend Partners Canada Sept 2022-June 2024 Role : Project Manager

Projects : OneStream EPM – US/Canadian Customers

• Managed Project deployments of cloud based Financial, Forecast & Planning EPM deliveries

• SoW reviews, Kick-off meetings management, project team allocation & progress tracking

• Smartsheets – Created project schedules, Dashboard reports for executives and clients

• Created and presented: presentations (Powerpoint), data flow/process diagrams (Visio) Organization : Foresters Financials Canada Jan 2016-July 2022 Role : Project Manager- Scrum Master / QA Lead

Projects : Insurance – US/Canadian regulatory, EAS (Accounting/GL), conversion, HR-PeopleSoft-Payroll & Benefits, CRM Conversion, Commission-/Comp, eCommerce (Shopping cart, ePayments) Project Manager/Scrum Master:

• Training: Created presentations (PowerPoint) and conducted training of Azure DevOps for PMO team. Initiative for BUA and continuous improvement for internal-external clients

• CRM project: Sprint planning (CI/CD), backlog, retrospectives, and daily scrum with team resulting in (COVID) paper application to online form submission for business continuity

• CDN Regulation Project: Managed Epic, User Stories, Tasks/Owner, continuous development, integration & delivery in Azure DevOps, testing, UAT, Sign-off and retrospective

• iPipeline project: Sprint planning of code deliveries per story points & defects, Code deliveries

& testing readiness, UAT, marketing communication, problem solving & analytical skills

• Maintained active communication: stakeholders/customers, Product Owner, architects, developers, test team, business user resulted in customer satisfaction increase by 20%

• Managed Azure DevOps tasks, user stories, status, backlogs, pre-deployments & rollouts

• Created project plan, tracked task progress/milestones, conducted meetings & Status reports

• Collaborated with stakeholders: roadblocks, risks, constraints, dependencies & task closures Quality Assurance Lead:

• Managed testing: functional, integration, UAT training, pre-deployment checklist, deployment timeline execution, vendors communications, task assignment/delegation and progress reports

• Managed testing: Web, mobile, client-server, GUI, integrated file validations, CRM, SaaS

• Created QA Roadmap & Framework, templates (PowerPoint, Visio, Excel): Test Strategy & Plan, Test Scenarios & Test Cases, Progress status & Test Closing Summary Report

• Streamlined processes: Document repository, audit (int/ext), checklists and reports

• Created current/future process flow diagrams per gap analysis for continuous process improvements resulting in increased project delivery by 40% per year

• Training-3Day Course: Created & conducted course material of Presentation of software test practices, deliverables, templates, hands-on class exercises for continuous improvement Organization : Home Hardware Canada Jan 2014–Nov 2015 Role : User Acceptance Manager

Projects : Retail – WMS Manhattan Project Conversion, Migration/decom

• Managed communication, timelines, risk & mitigation assessment, executive reporting, created presentations, stakeholders & vendor management per code deliveries in logistics replacement

• Established Test Lab and peripherals (VoCollect, RF Gun) for WMS Manhattan implementation 3 P a g e

• Training: Created training & SOP, provided training: 15+ UAT participants and 95 end users

• Managed test data creation, validation, gap analysis, Interfaces & Conversion/migration

• Managed: Meetings, task prioritization/delegation, status, timelines/milestones, and project scope Organization : Shoppers Drug Mart Canada Jan 2010-Nov 2013 Role : Integration Test Lead

Projects : Retail – WMS MA releases, ePOS enhancements, eMurale (Web- Shopping Cart, ePayment), Customer Loyalty program (Accounting, EFTs, Bank files, Payroll), APIs, Interfaces, Pharmacy updates

• Test Strategy & plan creation to rollout/implementation and Warranty period coverage for projects and enhancements: Multiple incremental releases of ePOS, Loyalty Points program, Moneris, Bank files and WMS (MA) enhancements and change control

• Managed testing of epos releases for end-to-end data creation and validation for defects, traceability, training, audit, Sign-off approvals and regulatory compliance (audit)

• Managed testing effort of eCommerce (Web-shopping cart & ePayment) product display, content accuracy/ placement, interfaces, data flow & usability/performance

• Managed team of 5–10 testers: task delegation, prioritization, reporting and skill development Organization : PointClickCare (Wescom) Canada Jan 2005–Oct 2009 Role : Quality Assurance Manager

Projects : Old Age Homes Clinical/Billing application US/CDN

• Created testing and delivery practices per American/Canadian eHealth/Clinical & Billing State/Province regulation of Medicare/Medicaid, MDS & electronic record submissions

• Managed team of 8 testers, coordination with PMs, BAs, Developers, and management

• Participated in requirements elicitation meetings and shared knowledge with teams

• Managed mentoring/coaching, task prioritization, resources allocation, Performance Review Organization : Nordstrom USA Oct 2001-Dec 2004

Role : Project Manager / Team Lead

Projects : US Retail - WMS MA releases & Enhancements, AS400 PKMS, POS, RMS (Retek Merchandising), Sales Audit, eCommerce, Oracle: HR (65K employee conversion), Payroll/Benefits & GL Project Manager:

• Responsible for 15 project planning, execution, monitor & control, implementation, and closure

• Managed 8 upgrades and 5 data conversions/migrations & decommissioning of projects – WMS MA, Oracle GL Financials, HR, Commission & Compensation, Payroll upgrade Team Lead:

• Managed testing: functional, integration, UAT and Signoffs for implementation of 120 releases

• Managed multiple projects, teams, vendors for test planning, execution, executive reporting Additional Experience:

• Daleen/DSET Telecommunication - USA, Triversity (Trimax) & Chapters Retail - Canada EDUCATION

• Certified Project Management (PMP) PMI & Toronto University 2016-2020, Canada

• Certified Agile Scrum Master, Product Owner & Wedding Planner 2019, Canada

• Java Programming & Oracle Courses 2000-2005, Canada

• Computer Science & Programming 1995, Canada

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